Consumer Delegate at Shalina Healthcare

• The Consumer Delegate will serve as the primary representative of consumer interests within the organization, ensuring that products, services, and policies meet the needs and expectations of customers. This role involves engaging with consumers, ensuring sales of our consumer products, gathering feedback, and working closely with various departments to enhance the overall consumer experience.

Key Responsibilities:

• Sales Generation: Identify and approach potential customers, present products/services, and close sales.
• Customer Relationship Management: Build and maintain positive relationships with customers, handle inquiries and complaints.
• Product Knowledge: Understand company products/services and stay updated on industry trends.
• Needs Assessment: Assess customer needs and recommend appropriate products/services.
• Sales Targets: Achieve sales goals and report on performance.
• Sales Techniques: Use effective sales methods and participate in training.
• Market Research: Analyze market trends and customer feedback.
• Sales Reporting: Prepare sales reports and maintain customer records.
• Collaboration: Work with team members to achieve company goals.
• Customer Follow-Up: Ensure customer satisfaction and encourage repeat business.

Qualifications:

• Education:. Bachelor’s degree in business, Marketing, or related field preferred.
• Experience: Proven sales experience in FMCG industry.
• Skills: Strong communication, negotiation, and interpersonal skills; proficiency in MS Office software; motivated and target-focused.
• Attributes: Customer-focused, strong work ethic, ability to work independently and as a team.