Core Banking Support Analyst at Absa Bank Limited

Job Description

Key Accountabilities

Accountability:  Service (Applications) Availability

• The prime responsibility is for maintaining the availability and reliability of core applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.

Key Activities

• Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
• Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business.
• Provide holistic support of application availability to Business Users
• Take actions to achieve reductions in frequency and duration of incidents that impact application availability
• Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed
• Take action on agreed appropriate actions with Line Management to maintain or improve application availability levels
• Initiate and coordinate actions required to maintain or improve availability of applications
• Act as a coordination point for changes to applications when needed
• Maintain an awareness of technology advancements and best practices that support application availability
• Log and monitor incidents in the Portal and ensure they are scoped for release

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Accountability:  Test Management

• Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments as assigned to you by Line Management

Key Activities

• Work closely with Release Analysts
• Review releases and assign appropriate release testing tasks
• Compile and review the Testing Deliverables
• Conduct installation procedure tests
• Participate in functional, performance, and integration testing results
• Coordinate user acceptance testing
• Coordinate back out testing
• Conduct supporting documentation review
• Compile test results
• Conduct release test review
• Coordinate post release testing
• Validate and communicate results of testing activities

Accountability:  Business Liaison

• Single point of contact for one or more business units to represent IT services.

Key Activities

• Identify service needs for the Business Units represented to IT
• Escalate Business unit service issues to the Service Manager
• Communicate service status on service issues to the Business Unit
• Assist in SLA negotiation efforts with Business Unit(s)
• Report on quality of services rendered to Business Unit(s)

Accountability: Risk Management

• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

Accountability: People Management

• Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
• Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

Role/Person Specification

Education and Experience Required

• Undergraduate or higher
• 3 years IT experience minimum

Subject Matter Expert Qualifications

• ITIL v3 Certification
• Minimum 5-10  years’ experience in IT exposure
• Minimum of 2 year service management experience

Knowledge & Skills: (Maximum of 6)

• Translate Bus Requirements to Tech Solutions (Solid)
• Negotiation Skills (Solid)
• Strategic Thinking (Solid)
• ITIL – Governance Framework (Solid)
• Communication Skills (Written and Verbal) (Solid)
• Subject matter expertise (Solid)
• Understand the IT service delivery within a corporate environment (Advanced)
• Conceptual thinking skills (Solid)
• Ability to analyze, make decision and initiate act (Solid)

Competencies:  (Maximum of 8 competencies)

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Education

Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)