Core Banking Support Analyst at Absa Bank Limited

Key Activities

• Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis.
• Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business.
• Provide holistic support of application availability to Business Users.
• Take actions to achieve reductions in frequency and duration of incidents that impact application availability.
• Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed.
• Act on agreed appropriate actions with Line Management to maintain or improve application availability levels.
• Initiate and coordinate actions required to maintain or improve availability of applications.
• Act as a coordination point for changes to applications when needed.
• Maintain an awareness of technology advancements and best practices that support application availability.
• Log and monitor incidents in the Portal and ensure they are scoped for release.
• Explore basic automation opportunities for repeatable tasks and recommend/ implement the solutions in collaboration with the appropriate teams.
• Lead/participate in run the bank projects and changes within core banking support systems.
• Set up and chair relevant meetings (Troubleshooting meetings with vendors, Project meetings etc.)
• Analysis and documentation of business processes to create knowledge base.

Key System Support

• Core Banking System:
• Performing FLEXCUBE Server and DB health checks.
• Executing SELECT queries / statements on Microsoft SQL and PL/SQL.
• Coordinate with Offshore Support teams for various technical deliverables including
• Customization Deliveries, Patchsets, fixes, problem tickets etc.
• Bank Operations Systems:
• Support Sybrin systems - Sybrin teller, Payments, Estatements, Digitization, Imaging and workflow and Statement extractions.
• Ensuring business participates in all sessions of clearing.
• Performing Sybrin Server and DB health checks
• Branch Operations Systems:
• Support on-boarding systems on - Account Opening/loan/credit card processing and represent Client On-boarding in broader initiatives.
• Payments Integrations Systems:
• Serve as the primary point of contact for all inbound and outbound payment inquiries.
• Generate monthly reports detailing payment trends and discrepancies.

Accountability: Change and Test Management

• Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments as assigned to you by Line Management

Key Activities

• Work closely with Release Analysts.
• Review releases and assign appropriate release testing tasks.
• Vet & validate changes to ensure no disruption.
• Engage in changes and collaborate to deliver new requirements.
• Compile and review the Testing Deliverables.
• Conduct installation procedure tests.
• Participate in functional, performance, and integration testing results.
• Coordinate user acceptance testing.
• Coordinate back out testing.
• Conduct supporting documentation review.
• Compile test results.
• Conduct release test review.
• Coordinate post release testing.

Validate and communicate results of testing activities.

Accountability: Business Liaison

• Point of contact for one or more business units to represent IT services.

Key Activities

• Identify service needs for the Business Units represented to IT.
• Escalate Business unit service issues to the Service Manager
• Communicate service status on service issues to the Business Unit
• Assist in SLA negotiation efforts with Business Unit(s)
• Report on quality of services rendered to Business Unit(s)
• A fast learner keen on developing knowledge and experience in service delivery.

Accountability: Risk Management

• Build relationship with country Technology Risk and Compliance team and provide support
• wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved
• governance, risk management, controls, and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for
• Operations & IT and achieve audit and assurance targets.

Accountability: People Management

• Responsible for driving own Performance Development, collating relevant documentation, preparing for, and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
• Undertake all necessary training to perform the role to the required standards, including gaining accreditation where appropriate.

Role/person specification

Qualification

• Bachelor’s degree in computer science or any IT related fields.
• ITIL v4 Certification
• Database Certification Oracle DBA, Microsoft SQL, PostgreSQL.

Experience

• 3 – 5 years IT experience in a business environment.
• 1-year minimum experience fulltime support Database management – Microsoft SQL and Oracle.
• Experience in bank operations system e.g., Sybrin system support
• Experience in Swift Payments systems and integration.
• Experience in branch operations support systems – Customer on-boarding process system support.