Country Manager at Kenya Airways

Brief Description        

• To optimize revenue and profitability; motivate team while continuously promoting growth and the company’s image. Developing sales strategy, overseeing marketing initiatives and supporting portfolio growth.

Detailed Description        

• To drive the sales and commercial action plan for the country to deliver the budgeted objectives.
• Execute the commercial strategy in Ethiopia, Sudan and Egypt.
• To monitor and recommend pricing levels in the country to maximize yield and revenues.
• To identify new sales opportunities and take steps to implement them for new revenue streams.
• Develop and service trade partners to maximize loyalty and revenue generation.
• Ensure that the team adapts quickly to market changes and opportunities.
• Tobe the principal administrator for Kenya Airways in the country representing Kenya Airways on all fronts while safeguarding KQ’s interests.
• Coordinate efforts with Ground Services team and Cargo team to deliver optimal route level financial results.
• Drive customer focused philosophies throughout the organization to maximize customer loyalty.
• Accountable for Customer satisfaction and experience (all segments).
• Champion innovation and change to meet customer needs and drive commercial objectives.
• Ensure effective relations with stakeholders: staff representatives, local authorities, and embassies to promote/maintain the reputable image of the company in the country.
• Own and drive performance management by establishing clear KPIs coupled with regular performance reviews.
• Steer staff development and optimal training to reach maximum levels of quality and productivity
• Execute HR Management in line with the HR Policies and Procedures, local labour laws and CBA provisions where applicable.

Job Requirements        

• University graduate in a relevant area of study
• Minimum of 5 years airline experience in sales and marketing of which 2 must be at a senior sales level.
• Computer literate             
• Ability to lead and motivate a team
• Strong analytical skills
• Good negotiator and ability to influence
• Proficiency in a foreign language will be an added advantage

Additional Details        

• High integrity with high influencing skills.
• Stamina, drive, self-motivation and a passion for Kenya Airways and customer service
• Self-confident, Decisive, and results-orientated
• Good PR, Diplomacy, and empathy.
• Ability to work under pressure and embrace challenges.
• Flexible, Proactive, and innovative.
• Analytical with ability to prioritize.
• Able to work independently and as part of a team/Team player.