Courier Operations Specialist at Bolt

We are looking for a Courier Operations Specialist to join our Food Delivery team in Kenya. This person will be responsible to optimise the acquisition, onboarding and activation process of our courier fleet.

• Support all Bolt's food delivery operations in Kenya
• Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active couriers every month
• Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users couriers and restaurants
• Develop and execute strategies to increase our efficiency and solve all kind of operational challenges
• Onboard new couriers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process
• Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements

Requirement

• Have 2 years experience in an analytical position
• Have a data-driven analytical mindset (good Excel skills are a plus)
• Amazing negotiation and communication skills
• Be a hustler, not stopping after 20 obstacles a day
• Be passionate about new technologies and food tech
• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business