Credit Control Manager at Penda Health

SUMMARY OF POSITION:

We are looking for a Credit Control Manager who will be responsible for overseeing the organization's entire credit management cycle from medical billing to collections. This position involves ensuring all claims are accurately documented and compliant with insurance requirements, managing the credit control process to enhance cash flow and minimize risk, maintaining strong relationships with insurance partners, and leading the Credit and Medical Billing departments. The manager will lead a team dedicated to maintaining rigorous follow-up on accounts receivable, optimizing billing and reconciliation processes, and developing strategies to handle claims effectively.

RESPONSIBILITIES:

• Be accountable for accounts receivable, focusing on rigorous follow-up and enforcement of payment schedules.
• Manage the medical billing processes to ensure all claims are well-documented and fully compliant with all insurance requirements. Provide oversight of claim preparation and submission to minimize errors and rejections.
• Build and maintain strong relationships with insurance partners. Create and maintain a stakeholder map to understand roles and responsibilities within partner companies and within Penda Health, ensuring efficient relationship management.
• Monitor outstanding receivables, receivables days, and analyze collections data to identify trends and areas for improvement in the collections process. Implement changes to optimize collections performance, reduce bad debts, and improve cash flow.
• Participate in the negotiation of contracts with insurance partners, ensuring that terms related to collections and payment are favorable to Penda Health.
• Ensure adherence to existing contract terms with insurance partners regarding payment terms, reconciliations, rejections/write-offs, and collection processes. Ensure that any discrepancies are promptly addressed.
• Review and continuously improve collection processes and systems to enhance efficiency and effectiveness. Identify areas where automation or technology upgrades can streamline operations, reduce errors, and increase the speed of collections.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS:

• Minimum of 5 years' experience in a busy Credit Control or claims management department, preferably in the healthcare sector, developing and executing collections strategies.
• Bachelor's degree in Finance, Accounting, or a related field.
• Expertise in managing relationships with external stakeholders, including insurance companies and corporate partners.
• Strong negotiation and communication skills.
• Strong leadership and team management skills.
• Excellent communication skills, both written and verbal.
• Ability to work autonomously and collaboratively within a team.
• Excellent leadership, task management, planning, and organizational skills.