Credit Controller /Debt Collection Officer at CDL Human Resource

The Credit Controller /Debt Recovery Officer will support the Operations and Credit Team Lead in effective Debt collection as per strategic plan targets. You will be responsible for managing the SACCO’s debt recovery process to ensure timely collection of overdue payments and maintain the health of the loan portfolio focusing on reducing non-performing loans and enhancing financial stability.

Roles and responsibilities

Debt Collection and Management:

• Implement robust loan collection mechanisms to ensure timely recovery of overdue loans.
• Follow up on remittances and variances for the assigned loans portfolio, including collections for SMEs and business members.
• Identify delinquent loans and send all necessary notices to the loanees and guarantors.
• Identify defaulted loans and initiate recovery from guarantors or realization of securities in liaison with the Debt Recovery Lead.
• Work closely with the Credit Management and Finance teams to develop and implement effective debt recovery strategies.
• Send member statements as required.
• Refer cases and work closely with the Credit Team Lead on restructuring cases.
• Communicate with members in arrears, informing them of the amount in arrears and follow up through phone calls and SMSs.
• Work with members to agree on a payment plan, sending reminders before the agreed due dates.
• Answer queries and offer advice to the members.
• Conduct field and business visits as necessary.

Loan Monitoring, Analysis and Reporting

• Analyze a list of members in arrears monthly based on the number of missed installments.
• Continuously monitor the performance of the loan portfolio to identify early signs of delinquency.
• Prepare weekly and monthly collection reports, including collections received, all follow-ups done, and commitment dates agreed upon.
• Prepare regular updates on the status of the loan portfolio and recovery efforts.

Risk Management

• Ensure compliance with all regulatory and organizational policies related to debt recovery.
• Stay updated on industry best practices and trends in debt recovery.
• Recommend and implement process improvements to enhance the efficiency and effectiveness of the debt recovery function.
• Customer-oriented mindset with a focus on achieving results.
• Any other duties as may be assigned from time to time

Key Performance Indicators:

Debt Collection Efficiency:

• Reduction of non-performing loans to below 2% of the total loan book and timely recovery of overdue loans, measured by the percentage of overdue amounts collected within specific timeframes.

Loan Portfolio Health: 

• Improvement in the overall health of the loan portfolio, reflected in lower delinquency rates.

Compliance and Risk Management: 

• Compliance with regulatory and organizational policies in debt recovery processes.

Member Satisfaction:

• Positive feedback from members regarding debt recovery interactions

Requirements

Academic Qualifications & Experience

• Diploma in Co-operative Management, Business Administration, or an equivalent qualification.
• A bachelor’s degree in Cooperative Management or an equivalent is an added advantage.
• Minimum of 3 years of experience in debt recovery, credit management, or a related role, preferably in the financial services or cooperative sector.
• Proven track record of successfully managing and recovering delinquent accounts.
• Excellent negotiation and communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using debt recovery and credit management software.
• High level of integrity and ethical standards.
• Ability to work with tact and professionalism.
• Strong organizational and time management skills.
• Proficiency in computer skills.