Current Jobs at CDL Human Resource

The Credit Controller /Debt Recovery Officer will support the Operations and Credit Team Lead in effective Debt collection as per strategic plan targets. You will be responsible for managing the SACCO’s debt recovery process to ensure timely collection of overdue payments and maintain the health of the loan portfolio focusing on reducing non-performing loans and enhancing financial stability.

Roles and responsibilities

Debt Collection and Management:

• Implement robust loan collection mechanisms to ensure timely recovery of overdue loans.
• Follow up on remittances and variances for the assigned loans portfolio, including collections for SMEs and business members.
• Identify delinquent loans and send all necessary notices to the loanees and guarantors.
• Identify defaulted loans and initiate recovery from guarantors or realization of securities in liaison with the Debt Recovery Lead.
• Work closely with the Credit Management and Finance teams to develop and implement effective debt recovery strategies.
• Send member statements as required.
• Refer cases and work closely with the Credit Team Lead on restructuring cases.
• Communicate with members in arrears, informing them of the amount in arrears and follow up through phone calls and SMSs.
• Work with members to agree on a payment plan, sending reminders before the agreed due dates.
• Answer queries and offer advice to the members.
• Conduct field and business visits as necessary.

Loan Monitoring, Analysis and Reporting

• Analyze a list of members in arrears monthly based on the number of missed installments.
• Continuously monitor the performance of the loan portfolio to identify early signs of delinquency.
• Prepare weekly and monthly collection reports, including collections received, all follow-ups done, and commitment dates agreed upon.
• Prepare regular updates on the status of the loan portfolio and recovery efforts.

Risk Management

• Ensure compliance with all regulatory and organizational policies related to debt recovery.
• Stay updated on industry best practices and trends in debt recovery.
• Recommend and implement process improvements to enhance the efficiency and effectiveness of the debt recovery function.
• Customer-oriented mindset with a focus on achieving results.
• Any other duties as may be assigned from time to time

Key Performance Indicators:

Debt Collection Efficiency:

• Reduction of non-performing loans to below 2% of the total loan book and timely recovery of overdue loans, measured by the percentage of overdue amounts collected within specific timeframes.

Loan Portfolio Health: 

• Improvement in the overall health of the loan portfolio, reflected in lower delinquency rates.

Compliance and Risk Management: 

• Compliance with regulatory and organizational policies in debt recovery processes.

Member Satisfaction:

• Positive feedback from members regarding debt recovery interactions

Requirements

Academic Qualifications & Experience

• Diploma in Co-operative Management, Business Administration, or an equivalent qualification.
• A bachelor’s degree in Cooperative Management or an equivalent is an added advantage.
• Minimum of 3 years of experience in debt recovery, credit management, or a related role, preferably in the financial services or cooperative sector.
• Proven track record of successfully managing and recovering delinquent accounts.
• Excellent negotiation and communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using debt recovery and credit management software.
• High level of integrity and ethical standards.
• Ability to work with tact and professionalism.
• Strong organizational and time management skills.
• Proficiency in computer skills.

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The HR and Administration Officer will be responsible for overseeing human resource and administrative functions within the Sacco, including workforce planning, performance management, training and development, employee relations, leave management, and office administration. The role also includes providing high-level administrative and secretarial support as the Personal Assistant (PA) to the CEO, ensuring seamless day-to-day operations. The Officer will drive a cohesive and performance-based culture aligned with the Sacco's strategic objectives.

Roles and responsibilities

Training and Development:

• Coordinate organizational training needs assessments and develop training programs in line with the Sacco’s overall strategy to improve performance.
• Implement training and development interventions that foster growth and build staff capacity.
• Evaluate the effectiveness of training programs and make adjustments as needed.

Performance Management:

• Develop and maintain a cohesive performance-based culture that delivers on the Sacco's objectives.
• Implement and monitor performance appraisal systems and provide feedback to management on performance trends.
• Ensure the organization’s performance management system aligns with business goals and promotes employee development.

Employee Relations:

• Manage employee relations, welfare, and safety to foster a conducive work environment.
• Ensure compliance with labor laws and regulations related to health, safety, and employee well-being.
• Handle employee grievances and conflict resolution in alignment with the Sacco’s policies.

Leave Management:

• Administer the leave management system to track employee leave.
• Ensure compliance with leave policies and communicate leave balances to staff and management.
• Provide regular leave utilization reports.

HR Records Management:

• Maintain and manage accurate employee records, including contracts, performance reviews, and leave data.
• Ensure proper documentation of HR processes, including hiring, training, and disciplinary actions.
• Develop secure and efficient systems for managing employee records.

PA to the CEO Functions:

• Provide comprehensive administrative support to the CEO, including managing the CEO's calendar, scheduling meetings, and organizing travel arrangements.
• Handle confidential information and maintain a high level of discretion.
• Prepare and manage correspondence, reports, presentations, and minutes of meetings on behalf of the CEO.
• Serve as the main point of contact between the CEO and internal/external stakeholders.
• Draft and manage communications on behalf of the CEO, ensuring timely responses.
• Organize and coordinate meetings for the CEO, including board and executive meetings.
• Prepare agendas, distribute materials, and ensure timely follow-up on action items.
• Assist the CEO in project management and follow-up on organizational tasks to ensure smooth operations.
• Handle ad-hoc tasks as required by the CEO.

Office Management / Administration

• Maintains office services by organizing office operations and procedures
• Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
• Supervision of cleaning and tidying schedules of the office
• Ensuring all bills from service providers are paid on time, example - Electricity, water, rent, insurance, internet and postage etc. 
• Ordering office supplies and stationery in line with procurement policies
• Organizing for staff and visitors’ accommodation

Key Skills and Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational and problem-solving skills.
• Proactive, with the ability to work independently and as part of a team.
• Ability to develop and implement HR and administrative policies.
• Labour laws understanding

Requirements

Academic Qualifications & Experience

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• Professional certification in HR (e.g., CHRP) or membership in a recognized HR body (e.g., IHRM).
• At least 5 years of experience in HR, administration, or similar roles, preferably within a financial institution or Sacco.
• Proven experience in employee relations, performance management, and organizational development.
• Experience as a Personal Assistant or Executive Assistant, providing high-level administrative support.
• Strong understanding of Kenyan labor laws and best HR practices.
• Proficiency in MS Office and HRIS systems.

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Planning:

• Develops Sales plans and budgets, with clear roadmaps on how to achieve or exceed the annual sales objectives for GT Channel. Monitor and control the sales budget, address deviations in time to ensure competition is kept at check to ensure we don’t lose any market share

Targets:

• Establishes sales objectives by creating a sales plan and quota plan for various territories in support of national objectives. He should be able to achieve the same through,
• Preparing and completing the planned budget and action plans
• Maintaining and expanding customer base by consulting regional TSI’s; building and maintaining rapport with key customers; identifying new customer opportunities
• Recommending product lines by identifying new product opportunities, and/or product, packaging, and service changes.
• Surveying consumer needs and making the necessary recommendations from trends; tracking competitors and recommending necessary adjustments

Sales:

• Generate sales of company products at GT through establishing a working distribution model, recommending a strong team of TSI’s and other support teams necessary to achieve or exceed the annual sales targets (vehicles sizes, types e.g. tuk tuks, canters etc.

Conformity:

• Conduct regular market visits to check distribution reach route coverage, competitor activity and continuously search for new opportunities to increase sales in the GT, the reports should be shared with management for insights and advice.
• Information: Provide distributors and customers in GT with information about new or improved products, promotions, trade offers and services to improve sales in GT
• Coordination: Develop and maintain an efficient distribution network to ensure the comprehensive availability of company’s products and services across the GT to achieve or exceed the sales targets.

Systems

• Establish and ensure that all sales administration procedures including technology-based support applications relating to the GT operations are properly implemented to support the sales teams in their efforts to accomplish the sales targets, proper information on competitors activities to aid decision making and suggestions for improvement to be shared with management at least once a month
• Marketing Support: Liaise with the Marketing team to ensure that adequate marketing support by way of merchandising and promotions is available in the GT to provide brand visibility and promote sales in the GT

Structure:

• Develop the necessary Sales Management organization structure and ensure the right caliber of staffing and appropriate training to meet all job requirements. Provide leadership so that staff are well motivated and engaged to stay and contribute effectively to the organization. Ensure proper and effective utilization of resources/Assets in all regions through ROI models

Requirements

Professional Qualifications:

• Bachelor’s degree in marketing or business-related courses with at least 4 years’ experience in sales and marketing field
• The ideal candidate must have prior experience working in a Fast-Moving Consumer Goods (FMCG) environment.

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Job Purpose:

• Our client is seeking an experienced and results-driven Head of Sales to lead and drive the company’s pharmaceutical sales operations in the Western and Nyanza regions. The ideal candidate must possess a strong background in pharma sales (B2B and B2C), in-depth knowledge of the regional healthcare market, and proven leadership in managing high-performing sales teams.

Key Responsibilities:

• Develop and implement effective regional sales strategies and tactical plans aligned with overall business objectives.
• Lead, mentor, and manage the regional sales team to ensure achievement of sales targets and KPIs.
• Build and maintain strong relationships with key customers including hospitals, healthcare institutions, pharmaceutical distributors, and procurement departments.
• Identify market gaps and customer needs and provide data-driven insights to support product positioning and service delivery.
• Monitor competitor activity, market trends, and customer feedback to refine strategies and maintain competitive advantage.
• Collaborate with marketing and product teams to drive promotional initiatives and brand visibility in the region.
• Oversee sales reporting and performance analysis, ensuring timely and accurate forecasting and pipeline management.
• Ensure compliance with company policies and regulatory requirements within the region.

Requirements

Key Requirements:

• Minimum 8 years of progressive experience in pharmaceutical sales, with at least 4 years in a sales leadership role.
• Strong understanding of the Western and Nyanza regional market, with established working relationships with key healthcare players.
• Proven track record in B2B and B2C sales within the pharmaceutical or healthcare industry.
• Demonstrated ability to lead, coach, and develop sales teams to achieve high performance.
• Strong technical knowledge of pharma products and solutions.
• Excellent communication, negotiation, and networking skills.
• Strategic thinker with the ability to execute and deliver results in a dynamic environment.
• Willingness to travel frequently within the region.

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Job Purpose

To ensure efficient management of SACCO records and provide excellent customer service to members by handling inquiries, resolving issues, and maintaining accurate and secure records in compliance with organizational policies and regulatory standards.

Key Responsibilities

Records Management

• Develop and implement an effective filing and archiving system.
• Monitor and control access to records to ensure confidentiality and data protection.
• Facilitate retrieval of information and documents for internal use and audits.
• Regularly update member files and ensure all records are complete and up-to-date.
• Handle member withdrawals and execute guarantor substitution process.
• Assist in digitizing historical records and maintaining electronic document databases.
• Ensure compliance with the Data Protection Act, 2019 and any SACCO-specific policies on information handling.
• Maintain both electronic and physical records for the SACCO in an organized and secure manner.

Customer Care

• Handle member inquiries, requests, and complaints professionally and in a timely manner.
• Guide members on SACCO products, services, and procedures.
• Liaise with relevant departments to resolve member issues and follow up to ensure satisfaction.
• Maintain a customer feedback system and compile reports on member satisfaction levels.

Requirements

Qualifications and Experience

• Diploma in Records Management, Business Administration or related field.
• At least 2 years of experience in records management and/or customer care, preferably in a SACCO.
• Proficiency in MS Office and experience with document management systems or core SACCO systems.