Credit Maintenance Analyst at Citi

Job Overview

• This Credit Risk Analyst (CRA) position in Credit Risk Management Services (CRMS) function provides broad relationship support for the local franchise and insourced functions in all product areas for credit-related matters. This includes but is not limited to management of the credit approval and credit documentation processes, regulatory reporting and ensuring sustainable controls and compliance with global credit policies and the CRMS strategy to achieve the desired outcomes.
• The CRA is tasked with managing the resources assigned to their portfolio in addition to ensuring that all tasks, requests, and periodic reviews are resourced and completed in a controlled and timely manner and within the agreed upon service levels.
• The CRA provides input on credit facilities, follows established procedures, trains and guides partners to ensure compliance to the credit policy requirements, bringing a broad questioning approach to all tasks and provide ideas for and participates in process improvements.
• This role reports to the CRMS SSA Hub Head.

Job Background

CRMS is a global service and controls organization that is primarily engaged in the management and monitoring of credit risk. The main services provided include:

• Credit approval and facility management
• Maintenance & ownership of data in Credit applications
• Credit Risk data quality control
• Custody and management of credit, support, and collateral documentation
• Regulatory compliance and reporting.
• In addition to the core services listed above, CRMS also:
• Provides Audit support through managing of all internal and external audit reviews relating to the CRMS function.
• Acts as a consultant on credit matters e.g., deal structuring.
• Assists in the resolution of credit exceptions and provides solutions for issue prevention.
• Works directly with the Risk System Support (RSS) to resolve credit maintenance related issues.
• The role is responsible for the design, implementation, and execution of processes to manage credit risks and ensure a sound control environment while ensuring excellent client experience.
• CRMS maintains close interaction and co-ordination with Banking, Risk Managers, Operations, Services, Markets, Legal, Finance and other senior managers.

Key Responsibilities for this role

Credit Preparation and Approval:

• Maintain relationship and facility data in credit systems, support business on portfolio related activities including CA preparations and update of credit information in credit systems.

Data Quality Control:

• Take ownership of the Credit Risk data and ensure correct updates in all systems. Understand data flows for all data element categories; investigate and resolve the underlying causes of errors.
• Prepare & review month-end Cross Border submissions and information for portfolio reviews whenever required.

Credit Documentation and Collateral:

• Receive, review and ensure safekeeping of credit, support and collateral documentation, record items in documentation and collateral tracking systems in line with credit policies.
• Ensure adherence to established processes; including collateral management and registration in credit systems, marking of facilities as available based on credit documentation requirements, follow-ups on exceptions.
• Develop and implement procedures for documentation custody and monitoring; contribute to standard and streamlined processes design.

Central Bank Regulatory Reporting:

• Ensure accurate & timely CRMS submissions for Central Bank of Kenya (CBK) reporting and maintain a good audit trail for all the submissions.
• Maintain accurate databases for CBK reporting and evidence all correspondence with CBK.
• Understand & implement various CBK reporting requirements and closely work with Finance to manage reporting and compliance obligations.

Strategy:

• Implementation of the CRMS strategy and operational delivery plan in conjunction with our partners.
• Execution of CRMS initiatives assigned by the manager that increases efficiency, strengthens controls and positively improve the overall client experience.
• Ensuring compliance with global risk policies and CRMS processes, procedures and programs whilst meeting local regulatory reporting requirements.
• Embed a culture of operational excellence within the assigned portfolio to ensure a timely delivery to Citi clients and senior management.

Talent:

• Complete training and professional development needs as identified by manager.
• A coachable staff able to sustainably execute tasks and manage portfolio assigned in line with on-job training provided.

Operations Management:

• Ensure efficient delivery of CRMS services in the assigned portfolio countries/entities.
• Management of operational risk and controls by tracking and monitoring key performance indicators, adhering to service excellence principles and use of continuous process improvement techniques to identify areas of weakness and implementing corrective actions as appropriate.
• Continuous improvement of operational performance and output including efficiency, service quality and policy compliance.
• Regular interface with senior business and/or functional heads to review control metrics and address control issues through forums such as Branch Credit Committees.
• Building and maintaining strong relationships, dialogue, and collaboration with key internal clients to ensure that services provided are customer centric and continually adapted to the changing needs of the business.
• Management of internally outsourced services including governance and oversight of structured service provider management environment.
• Building and maintaining a robust control environment across all areas of responsibility.

Development Value:

• Develop a broad understanding of Citi’s business operations and organization as well as experience Citi’s diversity across the region.
• Relationship management skills will be honed to a high degree as the role is required to engage with senior management from multiple businesses, functions and countries.
• This role also demands and allows the incumbent to develop significant general management and leadership skills and the ability to achieve objectives through direct control, influence, and other indirect means.
• Successful performance in this role will equip the incumbent with relevant experience and exposure for more demanding and higher profile roles within Citi.

Knowledge/Experience

• Significant operational experience in credit risk management or related areas.
• Demonstrable ability to achieve positive outcomes against rigorous objectives.
• Demonstrated knowledge of best practices and trends in credit risk management in addition to the local regulatory environment.
• Experience in applying strong project management discipline, governance & controls as well as change management programs and initiatives.
• Fundamental understanding of the importance of risk controls and associated processes.
• Attention to details.

Qualifications

• Bachelor’s degree with minimum second-class upper honors. At least 2 years’ experience in banking or financial services industry. Experience in Credit or Operational management will be an added advantage. Understanding of local regulatory and compliance requirements in the financial industry.