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  • Posted: Feb 3, 2023
    Deadline: Not specified
  • Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
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    Credit Manager- Operational Risk Control

    Job Purpose: 

    The job holder will be responsible for effective management of operational risk of the end-to-end processes across all Credit Department Units (i.e. Credit Underwriting, Credit Administration, Credit Monitoring and Control, Early Collections, and Debt Recovery Unit). This include;

    • To ensure Credit policies, processes and procedures are up to date and are effectively adhered to in all Credit departments.
    • To ensure operational risk sub-types are proactively identified, assessed, controlled and reported in a timely manner to the Department’s senior management and Operational Risk Function.
    • To assist in coordinating, facilitating and promoting understanding of the Operational Risk Management Framework (ORMF) and in implementation and management of operational risk within Credit.
    • To ensure that operational risks are properly assessed, that risk / return and control cost / benefit decisions are made transparently on the basis of this proper assessment and are controlled in accordance with the Group’s Standards and its Risk Appetite.

    Main Duties & Responsibilities

    Operational Risk Governance

    • Align the Bank’s operational risk management approach to the Risk Management Framework and oversee its effective application.
    • To ensure Operational Risk Management Framework is effectively embedded and communicated in the Department.
    • Coordinate monthly Departmental Operational Risk Committee meetings to discuss non-financial risks and perform secretarial duties.

    Risk Appetite

    • Liaise with the Business Units to establish and periodically update the Department’s operational risk appetite.
    • Periodically assess the Department’s operational risk profile.

    Operational Risk Ownership

    • Provide a focal point of control over the aggregate level of operational risk in the Department that arises from end to end processes.
    • Ensure that the Business Unit Team Leaders and all staff in the Department understand and accept their risk management responsibilities in relation to operational risk.
    • Design, maintain and effectively communicate operational risk control parameters across the Department.
    • Roll out the operational risk management process in the Department: risk identification, assessment, control, monitoring and reporting.

    Risk identification, assessment, control and monitoring

    • Liaise with Unit Team Leaders to identify key risks and controls in all processes and sub-processes in the Unit’s activities.
    • Establish and on a continuous basis update the Departmental Risk Register.
    • Design and implement Risk Control Self-Assessment (RCSA) in Credit Department.
    • To undertake periodic testing of key controls to assess the proper functioning and adequacy of the controls.
    • Ensure adequacy of the risk assessment process and prioritise risk issues to be controlled to within risk appetite.
    • To report risks and losses in Credit departments to the Department’s Team Leaders and Operational Risk Function using standard templates.
    • To assist Business Units within Credit in developing and updating processes, controls and monitoring plans.
    • To identify and report all exceptions on non-compliance with standard controls.
    • To identify and report all weaknesses inherent in the standard controls
    • To maintain proper record keeping on all RCSA related activities
    • To complete monthly Key Risk Indicator (KRI) reports and submit to Operational Risk Function
    • To collate and timely report operational risk incidences in Credit.
    • To monitor and analyse risks in customer complaints in Credit departments.
    • Periodically review operational risk assessments to ensure these appropriately reflect changes in environment, mitigating controls and the progress of treatment plans.
    • Systematically monitor process control effectiveness where there are material risks of process control failure.
    • Work with Operational Risk Function and review control and risk metrics in order to monitor KRIs

    Risk Acceptance

    • Liaise with Unit Team Leaders in preparation of risk acceptance proposals to the relevant risk committees for approval.



    • A bachelor’s degree in a relevant field.
    • A master’s degree in business related field
    • Credit related certifications
    • Operational risk certification
    • Work Experience & Skills



    • Relevant business/function experience of over 5 years (Exposure in Credit Risk processes preferred).
    • A clear understanding of the Bank’s approach to the management of operational risk, or equivalent experience gained in other organisations.
    • Ability to work in a matrix organisation, leveraging resources across the organisation to complete deliverables.
    • The sound judgement and courage necessary to perform a control role and maintain effective working relationships.

    Closing: Feb 7, 2023

    Method of Application

    Interested and qualified? Go to Equity Bank Kenya on to apply

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