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  • Posted: Oct 21, 2022
    Deadline: Not specified
  • Tushop is a venture-backed technology-enabled company operating in Kenya. Our mission is to strengthen the welfare of communities by giving them more value with their groceries. We do so by aggregating communities’ demand for groceries to help them access wholesale prices and provide convenient delivery to end-customers. Additionally, we work with Comm...
    Read more about this company


    Customer Advocate

    Your responsibilities as our Customer Advocate:

    • Providing world-class customer support to new and returning end-customers
    • Engaging with end customers through outbound calls and informing them about our products and services
    • Following up with inactive end-customers and providing support to help them get reactivated on
      our platform.
    • Implementing end-customers onboarding process for new customers acquired by the Sales and
      Marketing teams
    • Resolving end-customers complaints and providing feedback to the team with regards to the
      complaints received
    • Informing end customers about our offers, explaining to them how they can benefit from the offers and answering questions about our products
    • Keeping records of customer interactions, documenting feedback from such interactions and taking action in good time, with support from relevant teams within Tushop
    • Recommending potential products to the team by collecting customer feedback and analyzing end customer needs
    • Going the extra mile to engage customers through follow-up calls for issues previously unresolved
    • Conducting weekly Customer Satisfaction Surveys with end customers and relaying feedback into our CRM tool

    Customer Advocate Qualifications:

    • Bachelor’s Degree or Diploma with a focus on Sales and Marketing, Operations Management, or any
      business-related field
    • 2+ years of experience working in Customer Support, Sales and Marketing, or Operations
      Management in a busy environment. Previous experience at a tech startup is a plus
    • Proven customer support experience
    • Familiarity with CRM systems and practices
    • Ability to multitask, prioritize, and manage time effectively
    • Active listening, and great communication and presentation skills

    Method of Application

    Interested and qualified? Go to Tushop on to apply

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