Tushop is a venture-backed technology-enabled company operating in Kenya. Our mission is to strengthen the welfare of communities by giving them more value with their groceries. We do so by aggregating communities’ demand for groceries to help them access wholesale prices and provide convenient delivery to end-customers. Additionally, we work with Comm...
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Providing world-class customer support to new and returning end-customers
Engaging with end customers through outbound calls and informing them about our products and services
Following up with inactive end-customers and providing support to help them get reactivated on
our platform.
Implementing end-customers onboarding process for new customers acquired by the Sales and
Marketing teams
Resolving end-customers complaints and providing feedback to the team with regards to the
complaints received
Informing end customers about our offers, explaining to them how they can benefit from the offers and answering questions about our products
Keeping records of customer interactions, documenting feedback from such interactions and taking action in good time, with support from relevant teams within Tushop
Recommending potential products to the team by collecting customer feedback and analyzing end customer needs
Going the extra mile to engage customers through follow-up calls for issues previously unresolved
Conducting weekly Customer Satisfaction Surveys with end customers and relaying feedback into our CRM tool
Customer Advocate Qualifications:
Bachelor’s Degree or Diploma with a focus on Sales and Marketing, Operations Management, or any
business-related field
2+ years of experience working in Customer Support, Sales and Marketing, or Operations
Management in a busy environment. Previous experience at a tech startup is a plus
Proven customer support experience
Familiarity with CRM systems and practices
Ability to multitask, prioritize, and manage time effectively
Active listening, and great communication and presentation skills
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