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Kasha is a fast-growing startup e-commerce company in East Africa focused on women’s health and personal care, selling products such as menstrual care, contraceptives, HIV self-tests, soaps, lotions, baby diapers, and beauty products. Kasha’s e-commerce is highly accessible across the region and customers can order via website, app, USSD (basic mobile phone, no internet), call center or social media. On top of the consumer business, Kasha’s business includes market insight, analytics, and service offerings to global manufacturers of FMCG, Pharma and Beauty products with the aim of helping them drive their revenue and market penetration.
Job Purpose:
We’re looking for a highly skilled customer care agent to join our team, managing inbound and outbound phone calls, email requests, and face-to-face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. S/he also needs a tangible experience in sales as the opportunity to promote company products and services may arise. The most successful incumbents have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, S/he will be integral to reinforcing our reputation for exceptional customer service.
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