Customer Care Assistant: KNC 10 -2 POSTS at Kenya National Commission for UNESCO

Functions

• The Customer Care Assistant is responsible for the following functions: 
• Provide efficient telephone communication services; 
• Operate the telephone exchange; 
• Maintain good customer care; 
• Assist visitors with disabilities access information or services; 
• Avail communication materials to waiting visitors; 
• Supervise the use of the reception area to promote a positive corporate image; 
• Issue visitors passes; 
• Receive and directing visitors to relevant offices; 
• Prepare and updating the visitors’ register; 
• Record, respond to and report customer complaints to the relevant officers; and 
• Any other duties as may be assigned.

Duties and Responsibilities

• Providing efficient telephone communication services; 
• Operating the telephone exchange; 
• Maintaining good customer care; 
• Assisting visitors with disabilities access information or services; 
• Availing communication materials to waiting visitors; 
• Maintaining a clean and uncongested reception area to promote a positive corporate image; 
• Updating the commission’s telephone directory and disseminating the same across all offices; 
• Issuing visitors passes; 
• Receiving and directing visitors to relevant offices; 
• Preparing and updating the visitors’ register; 
• Recording, responding to and reporting customer complaints to the relevant officers; and 
• Any other duties s may be assigned.

Requirements for Appointment

• A diploma certificate in front office operations, customer care, communication studies, public relations or any other approved equivalent qualification from a recognized institution; Certificate in telephone 
• operation, reception and front office or its equivalent from a recognized institution; 
• Kenya certificate of secondary education mean grade 'C-' (minus); 
• Certificate in computer applications; and 
• Meet the provision of Chapter Six of the Constitution.

Key Competencies and Skills

• Good analytical skills;
• Communication skills;
• Interpersonal skills; and
• Negotiation skills