Customer Care Assistants at Kenya Medical Practitioners and Dentists Board

No of Positions: 5

The Customer care Assistant will be reporting to the Manager, Customer care Department.

KEY RESPONSIBILITIES:

• Assist in day to day operations in the customer department.
• Respond to customer service issues in a timely manner in accordance with the organization policies.
• Assist in creating effective customer service procedures, policies and standards.
• Assist in developing customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Assist in implementing an effective customer loyalty program.
• Maintain accurate records and document all customer services activities and discussions.
• Assist in assessing service statistics and prepare detailed report on the findings.
• Assist in managing the approved budget within the customer care department.
• Stay informed on the latest industry techniques and methods.
• Keeping a record of customer interaction and details of actions taken
• Managing a large number of incoming calls and emails
• Reporting back on results weekly to the Head of Department

REQUIREMENTS FOR APPOINTMENT:

• Diploma in Front Office/Customer Care/ Telephone and Reception Procedures from a recognized institution lasting not less than six months;
• Certificate in computer packages.

CORE COMPETENCIES REQUIRED FOR THE POSITION:

• Ability to accept criticism and work well under pressure
• Thorough and pay attention to detail
• The ability to work well with others
• Sensitivity and understanding
• Excellent verbal communication skills
• Active listening skills
• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Efficiency and organizational skills
• Administrative skills
• patience and the ability to remain calm in stressful situations
• Ability to build a sustainable relationships

EXPERIENCE:

• Minimum experience of 1 year in the relevant field.

All the shortlisted candidates must meet the provisions of Chapter Six of the Kenyan Constitution. In this regard, the candidates should obtain clearance certificates from:

• Kenya Revenue Authority;
• Ethics and Anti-Corruption Commission;
• Criminal Investigation Department;
• Higher Education Loans Board;
• Credit Reference Bureau.