Customer Care & Service Administrator at Peoplelink Consultants Ltd

 RESPONSIBILITIES

• Receive and respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate information on services, schedules, processes, and service requirements.
• Coordinate, schedule, and follow up on customer appointments and pending requests.
• Record customer data, service requests, complaints, and follow-up actions accurately.
• Collaborate with internal departments to ensure timely resolution and customer updates.
• Handle customer complaints professionally and escalate complex matters to supervisors.
• Assist in converting customer inquiries and opportunities into completed service requests.
• Prepare daily, weekly, and monthly customer service reports and manage administrative filing.
• Maintain strict confidentiality of customer records and adhere to company policies.

RESPONSIBILITIES

• Diploma or Certificate in Customer Service, Business Administration, Sales & Marketing, or a related field.
• Previous experience in customer care, service administration, or reception is an added advantage.
• Proficiency in Microsoft Office applications and general computer operations.
• Strong communication, interpersonal, and problem- solving skills.
• Excellent organizational skills with strong attention to detail and accurate record-keeping.
• Ability to multitask, prioritize tasks, work independently, and collaborate within a team.
• Professional, courteous, and customer-focused demeanor.