Customer Experience Documentation Intern at Proto Energy

Must have skills

• Strong problem-solving skills Excellent planning and organizational skills Analytical thinker Maintain high level of confidentiality Attention to details Strong team player with the ability to work independently 
• Good communication skills 
• Willing to perform repetitive tasks for extended periods 
• Self motivated 
• Ability to work under pressure Flexible

Qualifications

• A diploma in business administration or equivalent qualification.
• Experience in sales, business development, customer service, and customer experience is an added advantage.
• Proficient in using digital document management systems and software.
• Certificate of good conduct.
• Basic computer literacy.

Job Role

• Handle the filing and organization of customer documents in a systematic manner.
• Upload and sort customer documents into designated storage systems and cabinets.
• Maintain an accurate and up-to-date storage tracker to track the location of customer documents.
• Ensure that customer documents are stored securely and in an orderly fashion for easy retrieval.
• Collaborate with team members to ensure efficient workflow and coordination of document management processes.
• Adhere to company policies and procedures regarding document handling, storage, and confidentiality.
•  Assist in the development and improvement of document management systems and processes.
• Perform regular audits to ensure the accuracy and completeness of customer document records.
• Support the team in various administrative tasks related to document management and retrieval.
• Communicate and coordinate with relevant departments to obtain missing or updated customer documents as required.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Proactive customer support.
• Nurturing customer interactions
• Develop strategies to achieve the desired and intended customer experience.
• Raising red flags wherever the business process – billing, installation or anything pre- or post-sales – needs correction to ensure the customer has a seamless experience with the company.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Understand customers, what they need, and when they want it.
• Ensure real-time end to end-customer experience.
• Understanding customer behavior and preferences across all touchpoints
• Facilitating more meaningful customer interactions.
• Enabling the end-to-end customer experience.
• Improving speed to market and agility and building a new customer base to maximize sales.
• Understand customer needs and offer solutions and support.
• Research potential leads from business directories, web searches, or digital resources.
• Prepare day-by-day reports required for reporting.
• Perform any other duty(ies) as will be assigned from time to time by the supervisor or management.