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A kiosk is an informal convenience store selling everyday household items. Known locally by their vernacular names e.g. Duka in Kenya, Spaza in South Africa, Kantemba in Zambia. kiosk-type retail outlets are the cornerstone of African retail, accounting for over 60% of all retail trade flows. Despite their importance, kiosk-type retail outlets face significant challenges, including high cost of stock and unreliable delivery.Â
Role
Customer Experience For the Farm and Fresh Categories that serve Commercial Kitchens, Fresh Kiosks, Local Eateries, Agro Dealers, Food Processors & Farmers.
Reporting - Commercial Manager Kenya
JOB OVERVIEW / RESPONSIBILITIES
The Customer Experience - Farm & Fresh team member is responsible for effectively representing the customer's voice (both external and internal business customers) and translating data into actionable insights. They act as a liaison between the customer and the company, providing updates on operations and handling customer queries. Their focus is on understanding the reasons behind the data and utilizing qualitative insights to improve the overall customer experience, rather than simply reporting data.
KPI's
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