Customer Experience Officer at Apollo Life Assurance - APA Insurance

KEY PRIMARY RESPONSIBILITIES

• Deal directly with customers by telephone, electronically and face to face to handle all service and product enquiries to conclusion in a bid to have first call resolution at all times;
• Communicate and coordinate with internal departments to get solutions for client queries that may lie in their domain;
• Assisting in sales to clients who make queries through telephone, email or face to face;
• Organize work flow to meet customer time frame. Process orders, forms, applications and request.

ACADEMIC QUALIFICATIONS

• Bachelor's degree in Marketing or any Business related field.

JOB SKILLS AND REQUIREMENTS

• Interpersonal skills
• Communication skills
• Listening skills
• Problem analysis / solving skills
• Attention to detail and accuracy
• Knowledge of product
• Time management skills
• Adaptability, initiative and stress tolerance

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK

EXPERIENCE

• At least 1-year relevant work experience