Customer Growth Coordinator at Flexi-Personnel

About the role. 

The Customer Growth Coordinator will support the Kenyan business and customer team by coordinating all the growth activities across the Kenyan business, running post campaign analysis on the different initiatives, working with the local and regional CRM teams to manage comms, support the creative and data driven ideas for our growth initiatives and help create and coordinate the development of the assets for local campaigns. This role requires a creative and data driven individual, that will run experiments to understand the impact of specific initiatives on the marketplace.

This role calls for a combination of communication and stakeholder management skills, data driven thinking, and the interpersonal ability to work with teams across the business. Further, as Uber Eats remains a fast-paced environment, we are looking for a highly adaptable candidate who can switch between long-term strategic initiatives one moment and pivot into rapid, tactical actions the next.  

What you'll do.

• Improve or innovate new processes by identifying operational areas of improvement to keep the customer team as efficient as possible.
• Coordinate projects that leverage data to develop an in-depth understanding of our customers (compelling ‘stories’ and synthesized insights) and coordinate initiatives to generate demand for the business. Identify opportunity areas, influence cross-functional partners, and execute projects to deliver sustained and material growth.
• Geo level growth initiatives, better to understand business context and market opportunity, surface gaps and opportunities, and develop business plans to build cross-functional alignment on actions to improve customer success and business growth.
• Own post campaign analysis and communicate the outcomes / insights to various stakeholders to aid strategic decisions that lead to improved customer campaigns.
• Understand, track, and improve metrics such as customer lifecycle, quality, and profitability.
• Stakeholder managem ent to assist coordination and alignment for promotions, acquisition, engagement, and re-engagement of customers

Basic Qualifications.

• Bachelor’s Degree in a commercial/ technical field.
• Focus on business strategy, innovation, digital marketing, analytics.
• Have experience working with diverse teams.
• Have experience working on cross-functional projects.
• Proven analytical thinking, project management skills, and exceptional organizational skills are essential.
• Curious and creative mind that can think strategically and tactically, with attention to detail.
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.
• Stakeholder Management: Engaging, informing, and gaining the support of various stakeholders. Taking time to build helpful relationships, earning the respect and trust of others within the organisation through strong emotional intelligence.
• Planning & Organizing: Appropriately prioritising and planning of projects and/or tasks that maximise the benefit for the organisation. Setting up and maintaining systems to appropriately structure and keep track of tasks and projects.
• Business Acumen Possessing a logical approach to assessing business impact of campaigns and marketing initiatives. Understanding and being fully aware of how our business operates and how it makes money and sustains profitable growth, now and in the future.