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  • Posted: Sep 6, 2022
    Deadline: Not specified
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    Greenspoon Kenya is the online store for people who care about what they eat. Founded in September 2016, Greenspoon was born of a desire to support artisan producers in Kenya, and at the same time provide increased transparency to consumers around the provenance of their food. We are proud to be the first online retail store specifically geared towards showc...
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    Customer Happiness Specialist

    ROLE DESCRIPTION / RESPONSIBILITIES

    The Customer Happiness Specialist will help us with the following:

    • Drive our NPS score and customer service score
    • Responding to customer enquiries through phone and WhatsApp
    • Contacting customers with abandoned carts or failed orders/payments
    • Contacting and reactivating inactive customers
    • Check retention rates
    • Set up customer service processes
    • Come up with creative gifts or giveaways for customers
    • Cross selling for orders

    QUALIFICATIONS

    • Bachelor’s level
    • Excellent written and verbal communication in English and Swahili
    • Super representative
    • Extremely patient and empathic with customer
    • Super problem solver and organizer
    • Eager to learn

    Method of Application

    Interested and qualified? Go to Greenspoon Kenya on www.linkedin.com to apply

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