Customer Insight Representative at Royal Mabati Factory

Key Skills & Qualifications:

• Education: Bachelor’s Degree in Business, Marketing, Communication, Statistics, or a related discipline.
• At least 1 year of experience in a research, insights, or customer service role.
• Strong analytical and problem-solving skills verbal and written communication
• Proficiency in CRM systems (HubSpot, Salesforce, Zoho) and MS Office
• Empathetic, detail-oriented, and results-driven
• Able to manage multiple feedback channels and prioritize key insights
• Team player with a customer-first mindset

Key Competencies

• Collect customer feedback via surveys, interviews, reviews, and support channels
• Analyze trends in feedback and prepare weekly/monthly insight reports
• Identify pain points in the customer journey and suggest improvements
• Collaborate with departments (Sales, Marketing, Production) to share findings
• Track and report customer satisfaction metrics such as NPS and issue resolution