Vacancies at Royal Mabati Factory

Key Skills & Qualifications:

• Education: A degree, diploma, or professional certification in Film Production, Media Studies, Communication, or a related field.
• Demonstrable experience in professional videography and editing.
• Proficiency in video editing software and knowledge of production techniques.
• Strong visual storytelling skills and creative sensibility.
• Excellent time management, planning, and communication abilities.
• Ability to work under pressure and meet tight deadlines.
• High level of professionalism, attention to detail, and commitment to quality.

Key Competencies

• Plan, shoot, and edit professional video content for marketing campaigns, product showcases, client testimonials, and corporate communications.
• Collaborate with the marketing team to develop scripts, storyboards, and shot lists.
• Operate and maintain production equipment including cameras, lighting, and audio tools.
• Conduct post-production editing using industry-standard software (e.g., Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve).
• Archive video content with appropriate metadata and version control.
• Ensure brand consistency and alignment with organizational objectives in all visual content.
• Stay updated on videography trends, tools, and best practices.
• Provide coverage for corporate events, livestreams, and internal communications as required.

go to method of application »

Key Skills & Qualifications:

• Education: Bachelor’s Degree in Marketing, Digital Media, IT, or related field.
• Minimum 2 years of hands-on experience in digital marketing.
• Certification in Google Ads, Meta Ads, or SEO (preferred).
• Proficiency in WordPress, CMS platforms, and data analytics tools.

Key Competencies

• Manage Google Ads, Meta Ads, and PPC campaign performance.
• Develop SEO strategies and manage website content.
• Oversee social media calendars, content creation, and engagement.
• Generate reports using Google Analytics and Meta Business tools.
• Coordinate with the creative team to produce digital content.
• Data-driven decision-making skills
• Excellent content planning and writing abilities
• Familiarity with modern digital trends and tools
• Strong analytical and project management skills

go to method of application »

Key Skills & Qualifications:

• Education: A Degree or Diploma in Graphic Design, Fine Arts, Communication Design, or related field.
• Minimum 2 years of experience in design and multimedia production.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro).
• Photography and basic video editing skills are required.
• Attention to visual detail and aesthetics
• Ability to manage multiple projects and meet deadlines
• Excellent creative and communication skills
• Knowledge of color theory, typography, and branding

Key Competencies

• Design marketing collateral including flyers, brochures, social media graphics, and packaging.
• Capture and edit high-quality photographs and videos.
• Collaborate on video projects with the creative team.
• Maintain brand visual identity across platforms.
• Stay updated on design trends, tools, and visual storytelling methods.

go to method of application »

Key Skills & Qualifications:

• Education: Bachelor’s degree in Business Admin, Customer Service, Communication, or related field (minimum requirement).
• Experience: 3-5 years in customer service, with at least 2 years in a supervisory or managerial role; preferably in a manufacturing or industrial setup.
• Professional training in CRM, Call Center Management, or CX is an added advantage.
• Strong computer literacy; must be proficient in MS Office (Excel, Word, Outlook).
• Working knowledge of inventory, production flow, and dispatch processes is essential.
• Proven leadership and team management skills; to supervise and motivate customer care agents.
• Ability to develop and implement service procedures and SOPs that drive consistency and excellence.
• Skilled in conflict resolution and de-escalation, especially under high-pressure scenarios.
• Experience in analyzing feedback and tracking KPIs; with a sharp eye for service improvement.
• Capable of coordinating with production, sales, and logistics to close service loops and resolve issues fast.

Key Competencies

• Strong leadership and team management skills; to oversee customer care agents effectively.
• Proven ability to develop and implement SOPs; ensuring smooth, structured service delivery.
• Skilled in managing high call and query volumes; thriving under pressure in fast-paced setups.
• Conflict resolution and de-escalation skills; handling complaints with calm and clarity.
• Ability to coordinate with production, dispatch, sales, and logistics; resolving issues swiftly.
• Experience in analyzing feedback and service data; identifying trends and service gaps.
• Competency in training, coaching, and mentoring teams; boosting performance and morale.
• Strong problem-solving skills and data-driven decisions; even under tight pressure.
• High attention to detail in complaints and delivery issues; no gaps, no guesswork.
• Strategic thinking to align service with business goals; driving continuous improvement.

go to method of application »

Key Skills & Qualifications:

• Education: A Diploma or Degree (ongoing or completed) in Mechanical Engineering, Mechatronics, or a related technical field from a recognized institution.
• Must have completed at least Stage III (or equivalent) of coursework.
• Basic understanding of mechanical systems and maintenance procedures.
• Familiarity with common hand tools and mechanical repair techniques.
• Strong willingness to learn, adapt, and work in a fast-paced manufacturing environment.
• Good communication, time management, and teamwork skills.

Key Competencies

• Assist in conducting routine mechanical maintenance and equipment inspections.
• Participate in diagnosing mechanical faults in pumps, conveyors, hydraulic systems, and motors.
• Support implementation of preventive maintenance schedules (AM & PM).
• Help document maintenance tasks and update equipment logs.
• Collaborate with the maintenance and production teams during machine servicing.
• Learn to operate maintenance tools and adhere to workplace safety standards (OSHA compliance).
• Assist in inventory checks of spare parts and tools.
• Participate in cleaning and inspection support activities during machine downtime.
• Carry out other maintenance-related duties as assigned by the supervisor.

go to method of application »

Key Skills & Qualifications:

• Education: Bachelor’s Degree in Business, Marketing, Communication, Statistics, or a related discipline.
• At least 1 year of experience in a research, insights, or customer service role.
• Strong analytical and problem-solving skills verbal and written communication
• Proficiency in CRM systems (HubSpot, Salesforce, Zoho) and MS Office
• Empathetic, detail-oriented, and results-driven
• Able to manage multiple feedback channels and prioritize key insights
• Team player with a customer-first mindset

Key Competencies

• Collect customer feedback via surveys, interviews, reviews, and support channels
• Analyze trends in feedback and prepare weekly/monthly insight reports
• Identify pain points in the customer journey and suggest improvements
• Collaborate with departments (Sales, Marketing, Production) to share findings
• Track and report customer satisfaction metrics such as NPS and issue resolution

go to method of application »

Key Skills & Qualifications:

• Education: Bachelor’s degree in Marketing, Business, or related field
• 2+ years of experience in marketing (manufacturing industry preferred)
• Proficiency in digital marketing platforms (Meta Ads, Google Ads, etc.)
• Strong project management and organizational skills
• Excellent communication, interpersonal, and team leadership ability
• Creativity and attention to detail in all marketing materials
• Experience in graphic design or content tools is a plus
• Loyal, confidential, and committed to brand integrity

Key Competencies

• Support the Marketing Manager in implementing strategic marketing plan
• Manage daily marketing operations and team coordination.
• Assist in planning and execution of digital and traditional campaigns.
• Supervise social media, online ads (Meta, Google), and content delivery.
• Ensure accurate and timely reporting (daily, weekly, monthly).
• Help in organizing events, exhibitions, and CSR activities.
• Participate in media interviews and promotional activities.
• Contribute to content creation and voice-overs for brand marketing.
• Manage customer relationships and respond to inquiries.

go to method of application »

Key Skills & Qualifications:

• Education: Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or a related discipline from a recognized institution.
• Professional certification in Project Management (e.g., PMP, PRINCE2, Agile) is required.
• Additional training in ICT governance, systems integration, or cybersecurity is an added advantage.
• Minimum 5 years’ experience in ICT project management, preferably within a manufacturing or industrial setting.
• Strong knowledge of ICT systems, network infrastructure, ERP platforms, and software development lifecycles.
• Proven proficiency in project management tools (e.g., MS Project, Jira, Trello, Asana).
• Excellent leadership, stakeholder engagement, budgeting, and team coordination skills.
• Ability to manage multiple high-impact projects concurrently under strict timelines.

Key Competencies

• Lead the planning, execution, monitoring, and closure of ICT projects involving ERP systems, infrastructure, and digital solutions.
• Develop project strategies, budgets, timelines, and risk mitigation frameworks aligned with business objectives.
• Coordinate and supervise internal project teams, vendors, and consultants.
• Ensure adherence to ICT governance, cybersecurity policies, and compliance with Kenya’s Data Protection Act.
• Conduct system testing, user acceptance testing (UAT), post-implementation reviews, and documentation.
• Provide regular reports to senior management on project progress, KPIs, risks, and outcomes.
• Promote knowledge sharing and adoption of new systems across departments.

go to method of application »

Key Skills & Qualifications:

• Education: Currently pursuing or recently completed a Diploma or Bachelor’s Degree in Sales & Marketing, Business Administration, Commerce, or a related field from a recognized institution.
• Must be available for a full-time internship during the specified period.

Key Competencies

• Basic understanding of sales and customer service workflows
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Good verbal and written communication skills
• Accuracy in data entry and record keeping
• Record customer orders and assist with verification and coordination for processing and delivery.
• Follow up with customers to confirm delivery timelines, order status, and resolve basic inquiries.
• Maintain and update sales records, CRM systems, and databases.
• Prepare quotations, proformas, and other sales-related documentation.
• Assist in generating daily/weekly reports on sales activity and performance.
• Support coordination between the sales team, production, finance, and logistics departments.
• Participate in internal sales meetings and contribute insights from customer interactions.
• Take part in on-the-job training and product familiarization sessions.

go to method of application »

Key Skills & Qualifications:

• Education: A Diploma or Bachelor’s Degree in Sales & Marketing, Business Administration, or a related field from a recognized institution.
• Must hold a valid and active driving license with a clean driving record.

Key Competencies

• Minimum 2 years of field sales experience preferred, especially in manufacturing or construction sectors.
• Familiarity with GPS, route planning, and the Kenyan road network.
• Excellent communication, negotiation, and interpersonal skills.
• Identify new customers and grow existing accounts within the assigned territory.
• Conduct market visits, product demonstrations, and sales presentations.
• Process orders and coordinate with production and dispatch teams to ensure timely delivery.
• Build and maintain long-term client relationships and conduct regular follow-ups.
• Deliver samples and occasionally assist in order deliveries, particularly in remote areas.
• Drive safely to client locations while adhering to traffic and company policies.
• Collect payments and follow up on outstanding credit balances.
• Maintain accurate records in CRM systems and submit periodic sales reports.
• Participate in marketing activations, exhibitions, and brand awareness campaigns.
• Share market intelligence and customer feedback with the team to support continuous improvement.

go to method of application »

Key Skills & Qualifications:

• Education: A Diploma or Bachelor’s Degree in Customer Service, Communication, Business Administration, Marketing, or a related field from a recognized institution.
• Certification in Customer Service, Call Centre Operations, or CRM software. (Added Advantage)
• Minimum 1-3 years of experience in a customer service or contact center environment.
• Hands-on experience with CRM systems such as Freshdesk, Zoho Desk, or Zendesk.
• Proficiency in CRM and call center technology
• Excellent spoken and written communication (English & Kiswahili)
• Strong listening, problem-solving, and interpersonal skills
• Ability to work under pressure and handle multiple interactions

Key Competencies

• Handle high-volume inbound and outbound calls with professionalism.
• Respond to inquiries on orders, payments, delivery, and return policies.
• Log all customer interactions accurately in CRM systems.
• Resolve customer complaints within agreed Service Level Agreements (SLAs).
• Educate customers on new products, services, and promotions.
• Collaborate with Sales, Finance, and Logistics to address customer needs.
• Follow communication protocols, call scripts, and escalation procedures.
• Submit regular reports on call metrics, complaints, and feedback trends.
• Promote upselling and cross-selling where appropriate.