Customer Liaison Officer at Syngenta

Role Purpose

Deliver good internal & external customer service for all sales & logistics related activities & build a high levels of customer loyalty & satisfaction by identifying, anticipating and resolving customer service , Inventory , and inland Logistic related issues in a timely manner.

Accountabilities

Customer Facing

• Provide pro-active customer facing and communication.
• Deputize Customer Service Lead.(ICS , SPS ,CORN ,ADAMA , SEEDCARE).
• Customer service lead , ADAMA portfolio.
• Be responsible in end to end Corn business support .
• Be responsible on end to end Triangulation business support.
• Generate and share customer statements with Key Account Managers , Follow through , linking finance and customer service.
• Logistics & Inventory Control
  • Secure execution of commercial policy
  • Prepares the summary of stock take variances and decisions regarding treatment of variances for further authorization (validation) steps.
  • Lead projects in Supply Chain

Qualifications

Critical Knowledge:

• A Supply Chain qualification or a relevant business degree.
• Project Management (PMP or equivalent)
• A sound understanding of Supply Chain processes in a large organisation.
• A wide appreciation of Information Technology
• An understanding of Logistics
   

Critical Skills
 

• This role needs to demonstrate a high level of alertness, accuracy and integrity.
• Strong analytical and communicastion skills are a prerequisite.
• Creativity as well as strategic / forward looking thinker
• Keen to details , Self drive and Motivated

Critical Experience

• At least 2 years’ experience in a busy Supply Chain and Or Finance environment
• Direct experience in IT based systems in a large / multinational organization.
• Working with teams with significant cross-functional interaction.
• Ability to meet strict reporting deadlines and working under minimal supervision

Key Competencies

For the RoleCritical Success Factors/Key Challenges In First 12 Months

• Working with database and reconciliation
• Project Management skills
• Experience in Iscala , SAP , MRH and Enterprise Data Warehouse (EDWH).
• Deputize Customer service lead by Q2 2021
• Prepare the summary of stock take variances and decisions regarding treatment of variances for further authorization (validation) steps BY Q3 2021
• Lead Triangulation process, ADAMA , order management & processing by Q4 2021