Customer Liaison Officer at Syngenta

ROLE PURPOSE

Deliver good internal & external customer service for all sales & logistics-related activities & build high levels of customer loyalty & satisfaction by identifying, anticipating and resolving customer service, Inventory, and inland Logistic related issues in a timely manner. ACCOUNTABILITIES Customer Facing

• Provide pro-active customer-facing and communication.
• Deputize Customer Service Lead. (ICS, SPS, TRIANGULATION ).
• Be responsible on end to end Triangulation business support.
• Generate and share customer statements with Key Account Managers, Follow through, linking finance and customer service.

Logistic & Inventory Control

• Secure execution of commercial policy
• Prepares the summary of stock take variances and decisions regarding treatment of variances for further authorization (validation) steps.
• Lead projects in Supply Chain

Qualifications

Knowledge:

• A Supply Chain qualification or a relevant business degree.
• Project Management (PMP or equivalent)
• A sound understanding of Supply Chain processes in a large organisation.
• A wide appreciation of Information Technology
• An understanding of Logistics

Skills

• Demonstrate a high level of alertness, accuracy and integrity.
• Strong analytical and communication skills are a prerequisite.
• Creativity as well as strategic/forward-looking thinker
• Keen to details, Self-drive and Motivated

Experience

• At least 2 years experience in a busy Supply Chain and Or Finance environment
• Direct experience in IT-based systems in a large/multinational organization.
• Working with teams with significant cross-functional interaction.
• Ability to meet strict reporting deadlines and work under minimal supervision