Customer Manager at Dow

Responsibilities

• Manages account portfolio and prepares and implements sales plans.
• Leads and coordinates customer relationships working to understand customer needs and identify potential new clients.
• Input information in CRM and Smart Price providing the required documentation aligned to the Dow sales processes.
• Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
• Develops and executes sales and marketing plans delivering business goals of volume and value.
• Collects and utilizes market intelligence to shape sales/marketing plan.
• Leads and conducts negotiations and implements price changes and strategies. Collaborates with other functions and stakeholders to deliver CX results.

Qualifications

• Minimum bachelor’s degree in relevant technical field (Chemical Engineering, Mechanical Engineering, Economics, Business Administration)
• Minimum 3 years of proven commercial experience
• Strong analytical skills and solution-mindset to overcome complex challenges.
• Sharp negotiation skills & Excellent communication and interpersonal skills
• Language fluency in English (read/written/verbal).
• Able to communicate and develop positive relationships with people at all levels of seniority within the customer organization. Demonstrate excellent time management, prioritization and work with challenging deadlines.
• Flexible to travel throughout East Africa

Preferred Skills

• Master’s or Technical University educational background
• Marketing or entrepreneurial experience
• Willingness to leverage digital tools to optimize relationship-building priorities and budgets.
• Experience in material science, industrial processing, infrastructure, plastics, or packaging industries is an advantage.
• Knowledge or familiarity with Environmental, Sustainability and Circular economy trends
• We hire inclusively…. we encourage everyone to apply!