Customer Performance Officer - E-Mobility at M-KOPA Solar

• You will be at the forefront of our customer engagement strategy, managing loan repayments and tracking fleet performance with precision and empathy. "You will be a critical frontline professional, transforming financial interactions through dedicated customer management and strategic performance tracking."

Expertise

• We are seeking motivated professionals with strong communication skills and a keen ability to manage complex customer interactions. Your success will be measured by your capacity to navigate challenging financial conversations, maintain accurate records, and contribute to our overall portfolio performance.
• Ideal candidates will have experience in collections, fleet management, or customer performance roles, with a demonstrated ability to work in fast-paced environments. We value proficiency in data tracking systems like Excel and Freshdesk, and a willingness to conduct field visits and engage with local authorities. Familiarity with motorbike financing or e-mobility sectors will be considered a significant advantage.
• Your adaptability, attention to detail, and commitment to professional customer engagement will be key to your success in this transformative role.