Customer Relationship Manager at Corporate Staffing

Salary: 80K – 100K,

Job description

Our client is a well-established transport company based in Nairobi. The seek to hire a well-experienced Customer Relationship Manager who will be tasked with building and maintaining profitable relationships with key customers in order to increase sales and grow the business.

Key Responsibilities

• Develop and implement business development strategies and marketing campaigns
• Formulate and spearhead cutting edge ideas to enhance brand visibility/awareness and onboard new customers
• Develop new business relationships and revenue streams
• Oversee timely response to request for quotations and compilation of tenders
• Conduct market research to determine market requirements for existing and potential clients
• Identify opportunities for diversification and geographical expansion.
• Actively and effectively manage the sales process
• Manage call center agents and ensure quality service delivery.
• Manage reservations team and account managers to ensure excellent customer service delivery.
• Any other duties as may be assigned

 Qualifications

• Bachelor’s Degree in Marketing or Business administration or any other business related field
• Post graduate diploma in a business related field
• At least 3 years’ experience in a supervisory role
• Impeccable integrity
• Strong negotiation skills
• Excellent interpersonal and communication skills
• Assertive team building and leadership skills
• CRM Systems proficiency
• Good organizational skills with keen attention to detail
• Effective people management and motivational skills
• Above 30 years