Customer Service Agent (Call Centre) at Skyward Express April, 2026

- Customer Service Agent (Call Centre) at Skyward Express
- View Jobs in Aviation / Airline / View Jobs at Skyward Express
Posted: Apr 26, 2026

Deadline: Apr 30, 2026
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Skyward Express, is a private airline operating in Kenya. It serves local destinations, from its two operations bases at Wilson Airport for passengers and Jomo Kenyatta International Airport for cargo. Both airports are located in Nairobi, the Kenyan capital city.
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Customer Service Agent (Call Centre)
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 3 years
- Location Nairobi
- Job Field Customer Care
Key Requirements
Qualifications:
- Diploma/Degree in Travel & Tourism, Aviation Management, Business Administration, or related field
- IATA qualifications are an added advantage:
- IATA Foundation in Travel & Tourism
- Passenger Fares & Ticketing
- Customer Service/Passenger Handling
Experience:
- Minimum 3 years' experience in an airline call centre, travel agency, or aviation customer service environment
- Experience with GDS systems (Amadeus/Galileo / Sabre / Zenith) is required
- Call center sales experience preferred
Skills & Competencies:
- Strong knowledge of reservations, ticketing, reissuance & refunds
- Ability to handle flight disruptions (delays, cancellations, rebooking)
- Excellent communication and customer handling skills
- High attention to detail and ability to work under pressure
Language:
- Fluent in English and Swahili (mandatory)
- Additional languages are an added advantage
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Method of Application

Apply now: careers@skywardairlines.co.ke

Deadline: 30th April 2026

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Customer Service Agent (Call Centre) at Skyward Express

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Customer Service Agent (Call Centre) at Skyward Express

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