Customer Service Agent at InstaHR

Main responsibilities:

• Receive and process customer inquiries (via phone and email);
• Optimize communication and relationships with various stakeholders;
• Report, follow up, document and take action to resolve all ongoing issues until they are resolved;
• Inform customers on products and services offered;
• Perform data entry;
• Perform any other duties as assigned by the immediate supervisor or related to the position.

Desired qualifications/requirements for the position :

• Excellent English
• Minimum 1 year experience in customer service
• Excellent listening and communication skills
• Positive attitude and professional work ethic
• Interpersonal skills, tact, diplomacy and politeness
• Sense of responsibility and discretion
• Autonomy and resourcefulness.
• Schedule flexibility.
• Previous experience with a North American company would be an advantage.