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  • Posted: Jul 6, 2020
    Deadline: Jul 24, 2020
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  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    At Dynamic People Consulting (DPC), we offer a proactive response to the constantly evolving human resource market. Because your organization is unique, we take the time to learn your business, listen to your needs and then offer a strategic approach that is tailor made to suit your needs.
    Read more about this company

     

    Customer Service Agent - Somalia Speaking

    Our client, a global Fintech start-up based in the United Kingdom(UK) with offices in several other countries is looking to recruit an experienced Somali Speaking Customer Service Agent to join the 24/7/365 customer service operation in Nairobi.

    The ideal candidate should have a background in online financial services, confident and a capable team player with problem-solving ability in a highly regulated fast-paced business.

    The successful candidate will report to the customer service team leader in the Nairobi office.

    Key duties

    • Provide customers service support via online chat, email and calls
    • Assist in the customer onboarding and transaction monitoring processes
    • Working in shifts as part of a 24/7/365 rota
    • Prioritise tasks when necessary
    • Participation in continuous improvement process organised across global teams.

    Required

    • 2 years of experience as a customer service agent preferably in the fintech industry.
    • Fluency in Somali and English is a must
    • Bachelor’s degree/diploma in a business-related course
    • High level of interpersonal skills.
    • Fast thinking, proactive and confident working unsupervised using own initiative.
    • Ability to carry out responsibilities independently with minimal technical support
    • Proficiency in Microsoft office
    • Attention to detail
    • Confident, flexible with excellent communication skills.

    Method of Application

    If you believe you are the candidate we are looking for, submit your application with a detailed CV including three referees to recruitment@dpckenya.com to be received not later than close of day, 24th July 2020.

     

    The email title should be ‘Customer Service Agent – Somali Speaking’

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