Customer Service Agent - Somalia Speaking at Dynamic People Consulting (DPC)

Our client, a global Fintech start-up based in the United Kingdom(UK) with offices in several other countries is looking to recruit an experienced Somali Speaking Customer Service Agent to join the 24/7/365 customer service operation in Nairobi.

The ideal candidate should have a background in online financial services, confident and a capable team player with problem-solving ability in a highly regulated fast-paced business.

The successful candidate will report to the customer service team leader in the Nairobi office.

Key duties

• Provide customers service support via online chat, email and calls
• Assist in the customer onboarding and transaction monitoring processes
• Working in shifts as part of a 24/7/365 rota
• Prioritise tasks when necessary
• Participation in continuous improvement process organised across global teams.

Required

• 2 years of experience as a customer service agent preferably in the fintech industry.
• Fluency in Somali and English is a must
• Bachelor’s degree/diploma in a business-related course
• High level of interpersonal skills.
• Fast thinking, proactive and confident working unsupervised using own initiative.
• Ability to carry out responsibilities independently with minimal technical support
• Proficiency in Microsoft office
• Attention to detail
• Confident, flexible with excellent communication skills.