Customer Service Assistant at Office of The Registrar of Political Parties

CUSTOMER SERVICE ASSISTANT, GRADE ORPP 7

Duties and Responsibilities

This is the entry and training grade for diploma holders in this this cadre. Duties and responsibilities at this level will entail:

•  Receiving, guiding and directing visitors to designated offices and areas;
•  Providing relevant information to visitors;
•  Responding to visitor’s basic queries;
•  Compiling daily records of visitors;
•  Recording physical visits and managing quests protocols;
•  Managing visitors passes.
•  Compiling weekly reports on customer’s compliments/complaints;
•  Collating and undertaking simple customer data analysis and generating appropriate reports;
•  Assist in managing corporate telephones and other communication infrastructure; and
•  Proposing strategies for enhancing customer satisfaction.

 Requirements

For appointment to this grade, a candidate must have: –

• Diploma in any of the following disciplines: Customer Service, Public Relations, Communication Management, Front Office Management or its equivalent qualification from a recognized institution;
•  Proficiency in computer applications skills and
•  Experience will be an added advantage.