Customer Service Assistants - 5 Positions at Kenya Tea Development Agency (MS) Ltd

Position scope

Reporting to the Business Development Manager, the successful candidate will be responsible as initial point of contact to customers and direct all queries and communication to the appropriate officers.

Key Responsibilities

•  “Getting the sale” using various customer sales methods (personal selling, cold calling, presentations etc.)
•  Interacting with customers to know their requirements and needs;
•  Research accounts, generate or follow through sales leads and maximizes sales opportunities;
•  Escalating customer queries to the relevant officers and organizing and scheduling customer orders to appropriate departments;
•  Liaising with the relevant officers to ensure dispatching of orders is met with customer deadlines and satisfaction;
•  Monitoring competitor’s activities, new products, and market conditions and report;
•  Escalating customer queries to the relevant job role and/or office and organizing and scheduling customer orders to appropriate departments;
•  Liaising with the relevant offices to ensure dispatching of products is met with customer deadlines and satisfaction;
•  Interacting with customers to know their requirements and needs;
•  Building and maintaining productive long-lasting relationships with customers;
•  Attend meeting, sales events and trainings to keep abreast of the latest developments;
•  Growing and maintain customer base within the assigned territory;
•  Liaising with the relevant officers to resolve conflicting and complex issues relating to customer services;
•  Meeting personal and team sales targets;
•  Creating and maintaining a record of all customers and referrals, report and provide feedback to management regularly;
•  Perform any other duties as may be assigned from time to time.

Qualifications/Skills/Experience

•  Bachelor’s Degree in Business Related Field;
•  Must have a minimum of two (2) years proven sales experience;
•  Must have strong communication, negotiation and interpersonal skills;
•  Must have track record of over-achieving quota;
•  Familiarity with different sales techniques and pipeline management;
•  Must demonstrate high integrity and ethical practice;
•  Must demonstrate ability to execute work assigned with minimum supervision;
•  Must be a team player who is able to work cordially in teams;
•  Must demonstrate ability to multitask and work under pressure;
•  Must have the ability to communicate for both written and oral communication;
•  Must be a flexible person, who is willing to learn and able to work flexible hours to achieve goals;
•  Must be able to deliver targets, and a good planner who pays attention to detail;
•  Must have knowledge in use of MS office packages.