Customer Service Associate - Hindi Speaking at Virtual HR

Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office:

Customer Service Associate

Reporting to the Customer Service Assistant Manager, the Customer Service Associate will play a key role in delivering the highest quality of service to our client’s High Value Customers

Principal Accountabilities:

• Handle and resolve customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat)
• Provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover
• Provide feedback and suggestions to immediate superior on issues and procedures pertaining to Customer Service
• Liaise closely with other CS, superiors and colleagues from other departments to meet departmental goals
• Provide answers and solutions to customers in a professional manner
• Acts as first line communication with customers
• Provide commercial approach to customers and present promotion and brand information aimed at conversions and brand turnover

Qualifications, Experience and Knowledge:

• Diploma/ Degree in Marketing or any other relevant field
• At least 2 years’ experience in a similar role.
• Fluency in English, Telugu, Kannada, Tamil, Punjabi, Hindi and Marathi is a MUST
• Must be Sports-oriented, especially with Football, Cricket and online gaming
• Must have good typing skills (at least 50 WPM).
• Excellent problem solving and people skills.
• Proficiency in MS Office applications