Customer Service Coordinator at Brites Management

JOB RESPONSIBILITIES:

• Ensure Effective Project Management for all projects under your coordination
• Processing timelines for customer LPOs to be achieved
• Ensure legendary Service delivery to all customers
• Increase customer service efficiency by ensuring 95 % customer satisfaction
• Attain highest level of technical accountability and efficient co-ordination
• Upgrade CSC handling capacity into excellent project managers
• Increase SLA’s by 70%- Generate 20 SLA’s per month
• Ensure weekly generation of new leads
• Cross selling from existing deployments
• Ensuring same day service on all call-outs by scheduling the requests within 1 hour of the customer’s call;
• Daily feedback and reporting to Customers on status of their requests upon job scheduling, during implementation and upon completion;
• Ensure Monthly/Quarterly customer visits (as per SLA agreement) for all SLA Clients;
• Immediate Escalation of any challenge that may affect prompt quality service delivery to customers

QUALIFICATIONS:

• Degree in ICT or related and have done project management/ coordination.
• Project planning, scheduling, execution, onsite training, commissioning and timely handover
• Availability of Implementation schedule and project planning meeting minutes

Salary 30,000-35,000Ksh