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Scania is a leading supplier of solutions and services for sustainable transport, as well as engines for industrial applications and power generation. Scania East Africa is the regional distributor for Scania products and services, and serves Kenya, Tanzania, Uganda and Rwanda.
Job Description
Reports To: Marketing and Communications Director
Organization Structure: Marketing and Communications Department
Job Summary:
The main responsibility of the Customer Service Coordinator is to handle all the concerns of Scania customers, making sure that they support customers in complaint resolution and ensuring that the customers are satisfied with the company’s product and service offering. The successful candidate will share will share input on product development, sales, marketing, and distribution based on conversations with existing customers. Using feedback, surveys and other tools, the Customer Service Coordinator is also responsible for developing an understanding of what customers are looking for and present suggestions to other departments to improve products and services, expand distribution, and to create more effective marketing campaigns. The Customer Service Coordinator will play a central role in the day-to-day running of the customer service operations of the company.
Essential Duties and Job Responsibilities:
To perform this role successfully, an individual must be able to perform each essential duty satisfactorily, following defined and updated standards and guidelines. These duties include, but are not limited to:
Core Values:
Scania’s six Core Values apply to all positions:
Customer first Respect for the individual Elimination of waste
Determination Team spirit Integrity
Leadership Principles:
Scania’s Leadership Principles, which support our common way of thinking about leadership, also applies to this role:
Competencies:
To perform the job successfully, an individual should also demonstrate the following competencies:
Desirable Education and Experience Requirements:
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