Job Vacancies at Scania East Africa

Job Description

Reports To: Services Manager

Organization Structure: After-Sales Department

Employment Type: Full-Time

Job Summary:

The main responsibility of the outdoor Service Salesperson is to proactively promote and sell Scania parts and services, meeting commercial and financial targets, and thereby contributing to the profitable growth of the company. The Service Salesperson is responsible for understanding and transforming the needs of customers in to value adding solutions as well as upholding a positive brand image of the company.

Essential Duties and Job Responsibilities:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily, following defined and updated standards and guidelines. These duties include, but are not limited to:

• Promoting the company’s full range of products and services.
• Prospecting to identify potential customers and creating sales opportunities where Scania can deliver value to customers and be profitable.
• Converting prospects needs and offering tailor-made solutions together with relevant functions in providing prospects with the best service offering.
• Developing and increasing the company’s customer database and understanding the needs of customers.
• Building and maintaining long last relationships with customers, and arguing for Scania’s value proposition.
• Negotiating deals, and ensuring long-term customer satisfaction.

Core Values:

Scania’s six Core Values apply to all positions:

Customer first              Respect for the individual         Elimination of waste

Determination              Team spirit                                     Integrity

Leadership Principles:

Scania’s Leadership Principles, which support our common way of thinking about leadership, also applies to this role:

• Co-ordinate but work independently – take responsibility
• Work with details and understand the context
• Act now – think long term
• Build know-how through continuous learning
• Stimulate commitment through involvement
• Use deviations as a basis for improvements
• Dare to try – manage the risks

Competencies:

To perform the job successfully, an individual should also demonstrate the following competencies:

• Product and service knowledge
• Negotiation skills
• Value selling
• Communication
• Customer service
• Time management
• Team collaboration
• Results oriented

Desirable Education and Experience Requirements:

• Bachelor’s degree or equivalent
• Relevant work experience in sales
• Superior product and service knowledge
• A valid driver’s license

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Job Description

Reports To: Marketing and Communications Director

Organization Structure: Marketing and Communications Department

Job Summary:

The main responsibility of the Customer Service Coordinator is to handle all the concerns of Scania customers, making sure that they support customers in complaint resolution and ensuring that the customers are satisfied with the company’s product and service offering. The successful candidate will share will share input on product development, sales, marketing, and distribution based on conversations with existing customers. Using feedback, surveys and other tools, the Customer Service Coordinator is also responsible for developing an understanding of what customers are looking for and present suggestions to other departments to improve products and services, expand distribution, and to create more effective marketing campaigns. The Customer Service Coordinator will play a central role in the day-to-day running of the customer service operations of the company.

Essential Duties and Job Responsibilities:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily, following defined and updated standards and guidelines. These duties include, but are not limited to:

• Consistently keeping up with the changes and other details regarding the products and services offered by Scania.
• Responding to customers’ complaints and suggestions accordingly and in a timely manner to resolve issues quickly to build long lasting relationships with customers.
• Providing customers’ with accurate and timely information on products and services where required, and refer up for more detailed requests.
• Attracting potential customers by answering product and service related questions and up-selling complimentary products and services.
• Preparing customer complaints and feedback reports by collecting and analyzing customer information.
• Maintaining customer records by updating account information.
• Providing feedback on the efficiency of the company’s customer service process.

Core Values:

Scania’s six Core Values apply to all positions:

Customer first              Respect for the individual         Elimination of waste

Determination              Team spirit                                     Integrity

Leadership Principles:

Scania’s Leadership Principles, which support our common way of thinking about leadership, also applies to this role:

• Co-ordinate but work independently – take responsibility
• Work with details and understand the context
• Act now – think long term
• Build know-how through continuous learning
• Stimulate commitment through involvement
• Use deviations as a basis for improvements
• Dare to try – manage the risks

Competencies:

To perform the job successfully, an individual should also demonstrate the following competencies:

• Product and service knowledge
• Communication
• Customer service
• Time management
• Team collaboration
• Negotiation skills
• Public relations

Desirable Education and Experience Requirements:

• Bachelor’s degree or equivalent
• Prior experience in customer service and particularly in the automotive industry is preferred
• Superior product and service knowledge
• Proficient in all Microsoft applications
• Excellent interpersonal and communication skills
• A team player with excellent leadership and negotiation skills

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Job Description

Reports To: Services Manager

Organization Structure: After-Sales Department

Job Summary:

The main responsibility of the Parts Manager is to manage and develop the parts business in a cost efficient and profitable way for the company. The Parts Manager is responsible for coordinating a healthy stock level that meets the needs of customers and the workshops, and contributes to a profitable business with well-defined targets.

Essential Duties and Job Responsibilities:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily, following defined and updated standards and guidelines. These duties include, but are not limited to:

• Developing and implementing the parts strategy to maximize on profitability within the parts business.
• Managing and running the parts operations of the company in a commercial way. 
• Fulfilling both internal and external customer needs and expectations, with the right parts delivered at the right time, maximizing uptime for the customers and profitability for the company.
• Leading, motivating and managing the parts team in delivering high-quality results and timely service to the company.
• Setting the agenda for standardized work methods and improvement activities and managing resources within the department.
• Ensuring the transfer of best practices within the department.

Core Values:

Scania’s six Core Values apply to all positions:

Customer first              Respect for the individual         Elimination of waste

Determination              Team spirit                                     Integrity

Leadership Principles:

Scania’s Leadership Principles, which support our common way of thinking about leadership, also applies to this role:

• Co-ordinate but work independently – take responsibility
• Work with details and understand the context
• Act now – think long term
• Build know-how through continuous learning
• Stimulate commitment through involvement
• Use deviations as a basis for improvements
• Dare to try – manage the risks

Competencies:

To perform the job successfully, an individual should also demonstrate the following competencies:

• Leadership skills
• Team management
• Product and service knowledge
• Communication
• Customer service
• Time management
• Team collaboration
• Results oriented

Desirable Education and Experience Requirements:

• Bachelor’s degree or equivalent
• Prior experience in a similar role in the automotive industry is preferred
• Superior product and service knowledge
• Managerial and leadership experience