Parts Manager at Scania East Africa

Job Description

Reports To: Services Manager

Organization Structure: After-Sales Department

Job Summary:

The main responsibility of the Parts Manager is to manage and develop the parts business in a cost efficient and profitable way for the company. The Parts Manager is responsible for coordinating a healthy stock level that meets the needs of customers and the workshops, and contributes to a profitable business with well-defined targets.

Essential Duties and Job Responsibilities:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily, following defined and updated standards and guidelines. These duties include, but are not limited to:

• Developing and implementing the parts strategy to maximize on profitability within the parts business.
• Managing and running the parts operations of the company in a commercial way. 
• Fulfilling both internal and external customer needs and expectations, with the right parts delivered at the right time, maximizing uptime for the customers and profitability for the company.
• Leading, motivating and managing the parts team in delivering high-quality results and timely service to the company.
• Setting the agenda for standardized work methods and improvement activities and managing resources within the department.
• Ensuring the transfer of best practices within the department.

Core Values:

Scania’s six Core Values apply to all positions:

Customer first              Respect for the individual         Elimination of waste

Determination              Team spirit                                     Integrity

Leadership Principles:

Scania’s Leadership Principles, which support our common way of thinking about leadership, also applies to this role:

• Co-ordinate but work independently – take responsibility
• Work with details and understand the context
• Act now – think long term
• Build know-how through continuous learning
• Stimulate commitment through involvement
• Use deviations as a basis for improvements
• Dare to try – manage the risks

Competencies:

To perform the job successfully, an individual should also demonstrate the following competencies:

• Leadership skills
• Team management
• Product and service knowledge
• Communication
• Customer service
• Time management
• Team collaboration
• Results oriented

Desirable Education and Experience Requirements:

• Bachelor’s degree or equivalent
• Prior experience in a similar role in the automotive industry is preferred
• Superior product and service knowledge
• Managerial and leadership experience