Customer Service Executive at Sun King (Formerly Greenlight Planet)

The Customer Service Executive will work closely with the sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

• Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Receive customer queries and ensure these are resolved promptly
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
• Help minimise defaults by reaching out to customers with delayed payments.
• Proactively contact dormant customers directly to resolve any pending issues. 
• Building and maintaining good customer relationships with regard to the diversity of the customer base.
• Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
• Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
• Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you

• Hold a Bachelor's Degree/Diploma in Social Science Studies or similar
• Possess basic knowledge of Excel spreadsheets and data entry skills
• Have experience in assisting customers is a plus
• Are open to working in a flexible and creative work environment with fast-evolving operations 
• Have the ability to multitask while working under tight deadlines with close attention to detail
• Have the ability to remain professional and courteous with customers at all times
• Have excellent verbal and written communication skills - both in English and Swahili
• Are able to work in shifts