Customer Service Executive at meBuy

Job Description

Key Responsibilities:

•   Making daily phone calls to new customers who have signed up.
•   Following up with any customers whose payment may have failed.
•   Managing the hotline for orders putting orders through on behalf of the customer.
•   Following up with customers’ complaints.
•   Website management.
•   Collecting feedback from clients on products.
•   Identifying loyal clients.
•   Making sure that the customer service is top notch.
•   Assisting in packing orders and deliveries where necessary.
•   Making daily reports to the management.

Qualifications:

•   Must have a relevant bachelor’s degree or diploma.
•   Must have excellent organizational skills.
•   Must have excellent Customer Services skills.
•   Must be a quick thinker and a problem solver.
•   Must be flexible in terms of duties assigned to them (Be ready to multi-task)
•   Must be willing to learn more about the organization.
•   Ability to work under pressure with minimum supervision.

Monthly Gross Salary: Ksh. 15000 – 20000 depending on individual skills and experience.

Career Level: Entry Level.

Education: Bachelor’s Degree/ Diploma.