Customer Service & Logistics Manager at PZ Cussons

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.
Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

• Investigate and solve problems of customers, handle problem of customers by coordinating with the relevant stakeholders
• Drive continuous improvement, develop & measure KPIs, drive operational excellence with best practices for customer service activities
• Preparation of weekly reports and statistics related to customer service e.g. Customer Service Level (CSL) and Customer Case Fill On Time (CCFOT)
• Develop, review customer service policies and procedures
• Participate in budget preparation related to Customer Service and optimize cost in the day to day customer service activities
• Identify root causes of customer supply chain inefficiencies to reduce Out of Stocks (OOS)
• Oversee the management of 3PL contract & operations on a day to day basis
• Oversee the management of warehouse Improvement of logistics and distribution costs whist maintaining efficiency and performance levels
• Responsible for the planning, organizing, directing, and controlling of warehousing/storage, order fulfillment, transportation, and inventory control activities with the 3PL
• Manage SLOBS; analysis, alternative usage, selling as well control its generation through phase off phase in in liaison with planning team