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I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
The role is responsible to ensure the customer service delivery levels are as per the Bank’s prescribed standard to ensure customer satisfaction and retention. The customer service role is the first point of contact for customers where product and service information is provided and where enquiries, requests and customer complaints are first handled.
Primary Responsibilities:
Person Specifications
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