Customer Service Officer at Janta Kenya

Key Responsibilities:

• Serve as the first point of contact for customers through phone, email, and in-person visits.
• Handle client inquiries, complaints, and feedback promptly and professionally.
• Follow up with clients to ensure satisfaction and issue resolution.
• Update customer records and ensure data accuracy in the CRM system.
• Coordinate with the technical and implementation teams to ensure service requests are executed on time.
• Prepare weekly reports on customer interactions and service feedback.
• Support renewal of subscriptions and communicate service offers to clients.

Qualifications & Experience:

• Diploma or Degree in Customer Service, Business Administration, Communication, or a related field.
• Minimum 2 years’ experience in a customer service role, preferably in a tech, telecommunications, or automotive service company.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficiency in Microsoft Office and basic CRM tools.
• Strong multitasking skills and ability to work under pressure.