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  • Posted: Oct 22, 2025
    Deadline: Oct 23, 2025
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  • Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and n...
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    Customer Service Officer

    Key Responsibilities:

    • Serve as the first point of contact for customers through phone, email, and in-person visits.
    • Handle client inquiries, complaints, and feedback promptly and professionally.
    • Follow up with clients to ensure satisfaction and issue resolution.
    • Update customer records and ensure data accuracy in the CRM system.
    • Coordinate with the technical and implementation teams to ensure service requests are executed on time.
    • Prepare weekly reports on customer interactions and service feedback.
    • Support renewal of subscriptions and communicate service offers to clients.

    Qualifications & Experience:

    • Diploma or Degree in Customer Service, Business Administration, Communication, or a related field.
    • Minimum 2 years’ experience in a customer service role, preferably in a tech, telecommunications, or automotive service company.
    • Excellent communication, interpersonal, and conflict resolution skills.
    • Proficiency in Microsoft Office and basic CRM tools.
    • Strong multitasking skills and ability to work under pressure.

    Check how your CV aligns with this job

    Method of Application

    Send applications via email to: Vacancies@jantakenya.com with the subject line clearly stating the Position Title.

    Application Deadline: 23rd Oct 2025

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