Customer Service Officer at Old Mutual Kenya

Job Description

The purpose of this job is to maintain and retain customers, attract new ones through provision of quality after sales service and grow our wallet share of existing customer through cross-selling.

• Achievement of branch sales targets and efficiency in service delivery
• Good customer-bank Relationship
• Management of attrition
• Individual productivity on attainment of sales and service targets
• Number of Referrals and targeted accounts converted
• Growth in deposits
• Customer satisfaction
• Compliance with the banks operation requirements
• Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Obtain, verify and maintain proper identification of customers wishing to open accounts or make transactions whether directly or through proxy.
• Adhere to all the due diligence measures when establishing customer relationships as enshrined in the Bank's AML, KYC & CFT policies, procedures and guidelines

Closing Date

2 October 2023