Customer Service/Pa at Sai Raj Limited

Responsibilities

• How to tidy up the reception.
• Electricity conservation- switching on and off computers and machines when and when not in use
• Ensure Adequate refreshments items (Glasses and water are readily available at the reception).
• Operation of reception Television display at the reception area.
• To ensure there is adequate reading literature (brochures & profiles) neatly arranged on the reception table/stands.
• Ensuring that all staff radios are working properly.
• Familiarize with extension numbers of company staffs.
• Recording all telesales/on reception book and in excel sheet format
• Directing all telephone inquiries to the right departments (sales, finance, accounts, and administration).
• Ensuring guards’ extension is working correctly.
• Familiarize with extension numbers of company staffs.
• Ensuring guards’ extension is working correctly.
• Directing all telephone inquiries to the right departments (sales, finance, accounts, and administration).
• Ability to do Photocopying, scanning, and laminating of documents.
• Verification and submission of documents received to attention persons.
• Receiving and dispatch of Customer vehicles diligently and accurately.
• Submission of vehicle checklists to appropriate departments top enable job card raising.
• Recording full details of vehicles collected.
• Casuals’ management-Recording casuals names, retaining their Id’s and issuing of workshop passes. Drawing up casuals contracts and organizing payment before close of the day.
• Submission of Reception book to the Directors office on a daily basis.
• Recording complaints/anomalies encountered in the course of the day
• Excel sheet reporting of all inquiries handled during course of the day (walk in, visitors, Telecoms).
• Cleaning and maintenance of Visitors helmets and reflectors.
• Noting and preparing Meeting Minutes and sharing to respective parties
• Not limited to the above job roles/ duties and deliverables any other tasks handed out by the management shall be carried out in the prescribed time frame.