Customer Service Provider at Chapa Copy Limited

Key Accountabilities

• Respond promptly to customer inquiries – face to face/telephone/email
• Handle and resolve customer complain; ensure the issue is resolved to the customers satisfaction
• Provide input for the daily/monthly/sales target report
• Input for the sales/business growth opportunities and leads report (opportunities open/closed/in progress
• Refer any complex requests and unresolved issues to the Bureau supervisor
• Learn and be able to provide all company products/ services to clients.
• Learn to use and operate all machines within your job scope
• Obtain and evaluate all relevant information to handle product, service and delivery; Organize
  workflow to meet customers timeframes.
• Carry out customer verifications as required.
• Process orders, forms and requests.
• Follow up on customer leads
• Provide feedback on the efficiency of the customer service process
• Contribute to a positive and energetic environment

Qualifications

• Should have at least 2 years of working experience in a similar position
• Should be very vibrant, outgoing and possess great communications skills/ listening skills
• At least a Diploma in any business-related Field/ a strong command of Microsoft Office
• Attentive to detail and ability to work under minimum supervision