Customer Service Representative at Corporate Staffing

Responsibilities

• Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
• Resolving customer complaints or issues in a timely and efficient manner.
• Providing information to customers about products or services.
• Documenting customer interactions and transactions in a call center software or CRM system.
• Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
• Keeping current with company and industry-related information to ensure accurate information is provided to customers.
• Identifying and escalating complex customer issues to a supervisor or manager as needed.
• Following up with customers to ensure their needs were met.
• Participating in training and development programs to improve skills and performance.

Job Requirements

• Degree/diploma in Communication, Customer Relations, Public relations, or any relevant field
• At least 2 years’ experience in working in a call center or as a Customer Service Representative in Service Industry
• Good communication Skills both Written and Spoken with the ability to interact freely with customers.
• Great interpersonal and strong communication skills in both writing and verbal.
• Excellent computer skills MS Office.
• Excellent multitasking skills.
• Critical thinker and problem-solving skills.
• Team player.
• Passion for irrigation and proactive in decision making
• Independent thinkers who are able to thrive in a fast-paced dynamic environment.
• Have the ability to handle pressure, meet deadlines
• Be organized and be an expert in time management
• Basic computer skills.