Customer Support at hylo June, 2021

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- Customer Support at hylo
- View Jobs in ICT / Telecommunication / View Jobs at hylo
Posted: Jun 16, 2021

Deadline: Not specified
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Hylo is a Kenya-based startup set to revolutionize on-demand delivery in Kenya and East Africa as a whole. With our super app, hylo will connect all sorts of businesses with their desired customers; from local vendors to supermarkets

Customer Support
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 2 years
- Location Nairobi
- Job Field Customer Care, Success and Service
Job Overview:

Manage customer queries and complaints. You will also be required to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities and Duties
- Cross-selling and up-selling products available on the website
- Educating and informing customers on various policies outlined on the website regarding their items for example (7day return policy in case an item is defective).
- Analyze customer feedback.
- Auditing Delivery Associates feedback whenever an item fails to be delivered.
Qualifications:
- 1-2 years experience in a similar or related field
- Excellent communication and persuasion skills; confident and approachable
- Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Strong business acumen: understanding of e-commerce and retail business
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Method of Application

Interested and qualified? Go to hylo on www.linkedin.com to apply

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Customer Support at hylo

Customer Support

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Customer Support at hylo

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