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  • Posted: Jun 16, 2021
    Deadline: Not specified
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    Hylo is a Kenya-based startup set to revolutionize on-demand delivery in Kenya and East Africa as a whole. With our super app, hylo will connect all sorts of businesses with their desired customers; from local vendors to supermarkets
    Read more about this company

     

    Customer Support

    Job Overview:

    Manage customer queries and complaints. You will also be required to process orders, modifications, and escalate complaints across a number of communication channels.

    Responsibilities and Duties

    • Cross-selling and up-selling products available on the website
    • Educating and informing customers on various policies outlined on the website regarding their items for example (7day return policy in case an item is defective).
    • Analyze customer feedback.
    • Auditing Delivery Associates feedback whenever an item fails to be delivered.

    Qualifications:

    • 1-2 years experience in a similar or related field
    • Excellent communication and persuasion skills; confident and approachable
    • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
    • Strong business acumen: understanding of e-commerce and retail business

    Method of Application

    Interested and qualified? Go to hylo on www.linkedin.com to apply

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