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  • Posted: Jun 16, 2021
    Deadline: Not specified
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  • Hylo is a Kenya-based startup set to revolutionize on-demand delivery in Kenya and East Africa as a whole. With our super app, hylo will connect all sorts of businesses with their desired customers; from local vendors to supermarkets, hylo is the solution to taking your business online.
    Read more about this company

     

    Vendor Support

    Job Overview:

    Responsible for daily operations related to independent vendors listed on our platform. Must possess strong organizational and communication skills since the majority of communications are written (email) and verbal (telephone). This Vendor liaison will have strong project management skills in order to manage company relations with vendors and ensure vendors receive the support they need.

    Responsibilities and Duties

    • Prospecting, qualifying, and closing high-potential retailers with competitive selection, price, and availability
    • Find, connect, and acquire high-valued sellers in each niche by identifying and owning certain niches.
    • Train sellers on how to utilize hylo’s platform to handle their items and orders.
    • Follows up with merchants to ensure that the initial assortment is posted online as soon as possible.
    • Acts as the main touchpoint for sellers during the initial product onboarding phase.

    Qualifications:

    • 1-2 years experience in a similar or related field
    • Excellent communication and persuasion skills; confident and approachable
    • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
    • Strong business acumen: understanding of e-commerce and retail business

    go to method of application »

    Vendor Acquisition & Management

    Job Overview:

    Oversee a company’s purchasing activities. The role involves finding and researching prospective vendors, negotiating the vendor terms and contract, implementing, and finalizing the contracts.  

    Responsibilities and Duties

    • Develop a strategy the team will use to reach its goal.
    • Evaluate Team members & Train New hires
    • Review and Resolve Escalations.
    • Listen to team member’s feedback.
    • Manage the flow of day-to-day operations.
    • Create reports to update the company on the team’s progress.
    • Distribute reports to the appropriate personnel.

    Requirements:

    • 1-2 years experience in a similar or related field.
    • Excellent communication and persuasion skills; confident and approachable.
    • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
    • Strong business acumen: understanding of e-commerce and retail business

    go to method of application »

    Customer Support

    Job Overview:

    Manage customer queries and complaints. You will also be required to process orders, modifications, and escalate complaints across a number of communication channels.

    Responsibilities and Duties

    • Cross-selling and up-selling products available on the website
    • Educating and informing customers on various policies outlined on the website regarding their items for example (7day return policy in case an item is defective).
    • Analyze customer feedback.
    • Auditing Delivery Associates feedback whenever an item fails to be delivered.

    Qualifications:

    • 1-2 years experience in a similar or related field
    • Excellent communication and persuasion skills; confident and approachable
    • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
    • Strong business acumen: understanding of e-commerce and retail business

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at hylo Back To Home

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