Customer Support Intern at Jena Pay

• Join our fintech support team and get hands-on experience in payments, merchant operations, and custome success.

Responsibilities:

• Collaborate with product, risk, compliance and operations teams to resolve escalated issues.
• Guide merchants through platform usage, integrations and account setup.
• Troubleshoot technical problems and escalate to the right teams.
• Drive a merchant-first culture while balancing efficiency and compliance.
• Collect customer feedback and share insights to improve services.
• Monitor and analyze support metrics; prepare reports for senior leadership.
• Be ready to step in during emergencies to maintain service continuity.

What We're Looking For:

• Recent graduate or final-year student (Business, Communication, CRM, or related field)
• Motivated, proactive & customer first mindset
• 6-month full-time internship
• Mentorship & learning across operations, HR, legal & project management
• Potential transition into a full-time role
• Familiar with Microsoft Office Suite