Customer Support Representative at EasyElimu Educational Services

We are looking for a talented and experienced Customer Support Representative to join our team. The ideal candidate will be passionate about providing excellent customer service and resolving customer issues in a timely and efficient manner. You will be responsible for providing support to our customers via phone, email, and chat.

Responsibilities:

• Answer customer inquiries and resolve issues in a timely and efficient manner
• Escalate complex issues to the appropriate team members
• Provide excellent customer service and build relationships with customers
• Stay up-to-date on our products and services
• Track and analyze customer data to identify trends and improve customer satisfaction

Qualifications:

• Diploma in business, marketing, or a related field
• 1+ years of experience in customer support
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite

Benefits:

• Competitive salary and benefits package
• Opportunity to work on cutting-edge projects
• Collaborative and supportive work environment
• Chance to make a real impact on the customer experience of our products